Job Summary
As a Settlement Officer, you will support the growth of our Securities Services business by ensuring accurate, timely and efficient settlement processing. You will work closely with your manager and team to deliver high-quality client service, maintain strong risk and control standards, and contribute to continuous improvement initiatives.
Key Responsibilities
- Achieve processing turnaround times and productivity standards as defined in Service Level Agreements (SLAs).
- Respond to client enquiries promptly and professionally.
- Process trade settlement and related transactions in accordance with operating procedures, guidelines, policies and standards.
- Participate in system testing, business continuity drills and other operational initiatives as required.
- Complete non-routine and ad-hoc tasks within agreed deadlines.
- Adhere to the team’s risk and control framework, including operational loss, escalation procedures and Securities Services policies.
- Support the rollout of quality management systems and other Group/Company initiatives.
- Ensure full compliance with all relevant rules, regulations, policies, procedures, practices and code of conduct.
- Exercise care and diligence in day-to-day operational matters, providing support to both superiors and colleagues.
Skills and Experience
- Diploma or Degree in Banking, Finance, Business or a related discipline (or equivalent).
- Preferably with a background in the securities industry (e.g. custody, settlements, clearing).
- Ability to work under tight deadlines in a fast-paced environment.
- Strong customer focus and commitment to service quality.
- Meticulous, with strong attention to detail.
- Good written and verbal communication skills.
- Collaborative team player, able to work effectively with others.
- Action-oriented with a hands-on approach to problem solving.
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
