Job Summary

Strategy
•    Implement the strategic operations direction and roadmap for Country FCSO, align with Business & CFCC Strategy, FCC Strategy, the T&I Strategy and investment appetite. 
•    Drive global FCSO strategy across country to streamline processes, enhance productivity, reduce risk, improve controls, leveraging technologies.
•    Ensure the client experience is seamless based on efficient processing, timely resolution of client exceptions and is perceived as an enabler by the business to generate and retain client flows.
•    Monitor the FCSO/Surveillance country processes to ensure appropriate and consistent implementation of FCSO programmes
•    Ensure there is adequate support (people, process, tools, frameworks, systems) for necessary controls

Business

•    Analyse comprehensive impact of financial crime related regulatory matters on the relevant business area and its operations.
•    Support relevant stakeholders to make decisions based on current and possible future policies, practices, and trends.

Processes

•    Provide input to the RCSA to monitor the design and operating effectiveness of the controls, and adherence to the standards governing the end-to-end process
•    Escalating significant risks and issues to the Process Universe Owner, Risk Framework or Policy Owners 
•    Engagement of Second Line of Defence for approval, guidance and challenge
•    Accountable for managing the Country FCSO Surveillance process within approved Group risk appetite, and breach escalation
•    Implementation of the Group policies/standards and Country Addendum (from 2LOD) and Group DOI/guidance and Country variation (from 1LOD) to mitigate the applicable risks and risk sub-types, in line with local country FCC regulations
•    Assessment, Monitoring and Mitigation of FCC risks relating to Surveillance and Operations
•    Data aggregation, risk reporting and data quality of group Management Information related to AA process
•    Back up and assist in providing management oversight and assume responsibility for the execution of Production Order Activities from Regulator and all Enforcement Agencies for the country.
•    Provide management oversight and assume responsibility for the execution of Case Management Prodution Activities (incl. Transaction Monitoring, Name Screening) for FCSO.
•    Act as Process Owner for FCSO-owned (sub-) processes under the Group’s Risk Management Framework, including implementation and roll-out of relevant processes and DOIs

Key Responsibilities

People & Talent
•    Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from my team and work in collaboration with risk and control partners.
•    Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
•    Employ, engage and retain high quality people, with succession planning for critical roles.
•    Responsibility to review team structure/capacity plans
•    Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
•    Provide leadership, management and coaching to direct reports to ensure they are highly engaged and performing to their potential.
•    Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm.
•    Stimulate an environment where forward planning, prioritisation, deadline management and streamlined workflows and collaborative, inclusive yet effective and efficient work practices are the norm.
•    Collaborate with training teams to input to training curriculum to support closing of capability gaps.
•    Ensure Country is adequately resourced and staffed by an appropriate number of competent staff sufficiently independent to perform duties objectively, to support sustainable business growth and address financial crime risks.
•    Ensure staff in Country have clearly articulated and well understood roles and responsibilities through meaningful and accurate job descriptions.

Risk Management
•    Proactive in seeking regular assurance that the FCSO Country Teams are performing to an acceptable risk and control standard 
•    Act quickly and decisively when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalated as appropriate in line with the banks policies.  
•    Ensure operational incidents (losses or near misses) and client complaints are logged in accordance with relevant polices
•    Ensure root causes reports relating to operational incidents are completed in line with the Banks policies including meeting of all reporting time lines. This includes the implementation of any appropriate process and control changes to minimise the probability of a re-occurrence.
•    Ensure Country Residual Risk is completed to the appropriate scope, quality and timelines
•    Assess risks arising from products / segments / geographies / customers / transactions relevant to Country Surveillance activity. 
•    Understand technical aspects of systems relevant to CDD, Client Risk Assessments, Name Screening, AML Monitoring and Case Management. 
•    Ensure that detection scenarios that are developed and deployed are fit-for-purpose.

•    Apply Group and FCC policies and processes (AML surveillance, client screening, risk assessment) to manage risks.
•    Make recommendations (and/or implement) to relevant stakeholders on possible risk management responses to identified risks and/or findings of concerns from investigations.
•    Inform senior management and relevant regulators of serious regulatory breaches (or where risk tolerances have been breached) and ensure that actions are taken quickly to remediate and/or activities are ceased.
•    Analyse significant financial crime risk events (e.g. SAR’s, non-compliant transactions, production orders) to ensure that all connected parties, particularly cross-border are identified and reported at the appropriate levels internally as well as externally across all relevant jurisdictions.
•    Advise relevant stakeholders on outcomes of [AML/Sanctions/ABC] risks identification and assessment methodologies.
•    Ensure that significant investigations are concluded internally and externally where relevant (including cross-border).
•    Provide intelligence inputs to support calibration of bank’s Risk Methodologies (including aggregate client risk, product risk and country risk assessments).
•    Apply risk and data analytic tools / techniques to optimise and tune relevant detection scenarios, and screening and monitoring systems.
•    Ensure that the relevant lists and database as used by the screening systems are up-to-date
•    Ensure that detection scenarios that are developed and deployed are fit-for-purpose

Governance
•    Embed the Group’s values and code of conduct in the FCSO Team in the Country to ensure that adherence with the highest standards of ethics and compliance with relevant policies, processes and regulations among employees form part of the culture.
•    Ensure compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws and anti-money laundering regulations and guidelines.
•    Support senior oversight of country FCSO.
•    In the event of serious regulatory breaches, or where risk tolerances have been breached, ensure senior management and relevant regulators are informed and that actions are taken quickly to remediate and/or activities are ceased.
•    Provide leadership to the FCSO network as part of the Group senior FCSO management team.
•    Propose control improvements, enhancements and simplifications where appropriate.

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Business Continuity Management:
 (Added as per previous JD – new template not stated – can be removed if not needed)
•    Accountable to ensure BCM framework adequately supports the business strategy.  Where necessary provide executive sponsorship for major BCM initiatives.

Key stakeholders

•    Country Head, FCC / CFCC / RFO’s
•    Country Head FCSO
•    Country COO
•    Country Heads of Business
•    Regional i3
•    Regional and Country Internal Audit
•    Regional and Country Ops Risk
•    Key Country Regulators
•    Peers in other Banks
•    GBS
•    Regulators
•    Law Enforcement Agencies

Other Responsibilities

•    Embed “Here for good” and the Group’s brand and values in the team.
•    Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
•    Deliver advice, guidance and training to the various business teams across the bank as required.
•    Provide back up support to FCSO team colleagues as required.

Skills and Experience

• CFCC Risk Type Advisory
• CFCC Policies and Standards 
• Planning: Strategic & Tactical 
• Risk Management 
• Emerging Technologies 
• Process Improvement 

Qualifications

•    Educated to degree level or equivalent experience. 
•    Expert knowledge of best practice in transaction monitoring, name screening and transaction screening systems and processes
•    Experience of designing of or leading implementations of transaction monitoring and screening system in global financial institutions 
•    Sound judgement on regulatory relationship management and reputational risk 
•    Exemplary integrity, ethics, independence and resilience 
•    Personal authority, with proven ability to establish relationships and provide direction at senior management levels 
•    Ability to collaborate and work dynamically across a broad range of stakeholders 
•    Strong people leadership skills with the ability to lead a cross-border, multi-functional team 
•    Strong management qualities, interpersonal skills and multi-cultural awareness and sensitivity
•    Ability to manage geographically dispersed and highly varied customer and stakeholder base
•    Market Knowledge: – awareness and understanding of the wider business, economic and market environment in which the firm operates.
•    Business Strategy and Model: – awareness and understanding of the firm’s business strategy and model appropriate to the role.
•    Risk Management and Control: – the ability to identify, assess, monitor, control and mitigate risks to the firm. Also, an awareness and understanding of the main risks facing the firm and the role the role holder plays in managing them.
•    Financial Analysis and Control: – the ability to interpret the firm’s financial information, identify key issues based on this information and put in place appropriate controls and measures.

•        Governance, Oversight and Controls: – the ability to assess the effectiveness of the firm’s
 arrangements to deliver effective governance, oversight, and controls in the business and, if necessary, oversee changes in these areas.
•        This role would require relevant experience, covering the implementation of strategy into technology solutions, part of which is operating at the Group level of sizeable international companies, ideally with sometime in the finance sector. International exposure, ability to handle cultural diversity and developing high performers are essential to this role.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.