Job Summary

The Group Chief Information Security Officer (CISO) organisation is instrumental in protecting and ensuring the resilience of Standard Chartered Bank’s data and IT systems by managing Information and Cyber Security (ICS) risk across the enterprise. 

The ICS Strategy, Financials & Service management function is central to ensuring the Bank’s ability to meet its ICS commitment to internal and external stakeholders, including regulators, as well as maintaining an acceptable ICS risk profile that is regularly reported to the Board.

This role will report into Lead, ICS Strategy, Service Management & People agenda. within the ICS Strategy, Financials & Service management function.

The role will work closely with the above to deliver the ICS Service Management and governance activities and responsibilities as delegated ownership for Group CISO ensuring compliance to Bank’s standards and key dates and related initiatives across ICS.

RESPONSIBILITIES

Strategy
•    Responsible for supporting the holistic governance framework for Information Cyber Security, through understanding of ICS strategy, the flow of reporting information within ICS and understanding the delegations of authority / stakeholder landscape for ICS. 
•    Supporting the Head, ICS Strategy, Financials & Service Management and Lead, ICS Strategy, Service Management & people agenda in activities associated with the development and tracking against the ICS Strategy.

Business
•    Responsible for enabling, maintaining, and evolving governance responsibilities that support business delivery. The role holder should look for continuous improvement opportunities in the way governance is operated and communicated across ICS.
•    To ensure strong relationships with peers and key stakeholders, to ensure consistency and alignment in governance working practices.

Processes
•    This position involves project managing and coordinating a range of governance activities across a diverse Cyber Security portfolio, thus excellent coordination, stakeholder management, collaboration, and ability to manage by influence are all skills that will be regularly utilised.
•    Provide advice to stakeholders on information relating to process governance requirements within ICS.
•    Take on ad-hoc initiatives, including management of end-to-end updates and improvements for key processes to reduce risks and optimise efficiency in the context of the ICS Service governance book of work and activities.
•    Work with colleagues within the wider ICS Strategy, Financials & Service Management team on ad-hoc initiatives, annual submissions, and documentation preparation as and when required, to produce high quality materials for internal T&O and wider Bank usage.
•    This role is key to driving success across efficient approaches in how we manage processes, alongside supporting delivery of effectiveness measures.

People & Talent
•    Display strong communication and stakeholder management skills in the implementation of process improvements to support robust risk management across ICS.
•    Collaborate with other members of the team to ensure governance and coverage of key risk areas and implement required controls.

Key Responsibilities

Risk Management* & Governance

•    Work as an individual contributor within the ICS Strategy, Financials & Service management team on the coordination of the Master Service Agreement, Master Service Level Agreements and Outsourcing initiatives across ICS ensuring adherence to Bank and regulatory standards, supporting Country level service reviews, Periodic Risk Reviews and related service, risk, and control commitments. This includes where required attendance at quarterly country service review meetings as ICS representative.
•    Collaborate internally within the team and with wider ICS community to collate and obtain management signoffs in alignment to Bank’s requirements and standards.
•    Support initiatives to streamline Service Management processes centrally across ICS services lines (i.e., combined BIA plans for locations)
•    Provide support and training for stakeholders in understanding inputs required to meet ICS Service Management requirements.
•    A core component and responsibility of the role is the successful delivery of several monthly ICS Operating and governance forums through preparation and management of high-quality materials and associated metrics.
•    Prepare minutes and assign and track to completion any actions agreed.
•    Support the tracking of ongoing initiatives and actions, including remediations, audit management action plans, dispensations, risk reduction plans, and pilot initiatives.
•    Support the development of and act as central contact point for the collation of ICS level OKRs and Scorecard.
•    On an ad-hoc basis work closely to support other team members in activities associated with data quality compliance in context of Head, ICS Strategy, Financials & Service Management as the ICS domain data owner.

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

•    Group CISO and management team
•    CISO, BPM and EA
•    OTCR colleagues
•    ICS domain teams and services
•    ICS Strategy & planning lead community
•    ICS CST team
•    T&O Risk and Control colleagues
•    Head, ICS Strategy, Financials & Service Management
•    ICS Strategy, Financials & Service Management leads and team members

Other Responsibilities
Embed Here for good and Group’s brand and values in Information Cyber Security.

Skills and Experience

• Good analytical skills
• Good Communication skills
• Data Gathering and reporting
• IT Governance
• Service Excellence
• ICS Governance
• Stakeholder Management
• Technology Governance

Qualifications

•    Strong organisational skills and process discipline to drive multiple agendas, with flexibility and responsiveness to handle changing priorities and requirements from stakeholders. 
•    Creative problem-solver able to quickly prioritise, break down an issue and identify a path to resolution, able to work on broad strategic multi-year initiatives as well as day-to-day processes and tasks.
•    Experienced in information technology management and approaches, able to understand and be comfortable with cyber security jargon, global and diverse working experience across matrixed organisations.
•    Strong capabilities in the use of collaborative tooling to develop, enhance and continuously improve internal reporting and process improvement (e.g. Enhanced Power BI, Confluence, Sharepoint knowledge required) 
•    Strong sense of personal ownership and responsibility in accomplishing the organisation’s goal. Is confident in capabilities, though resilient enough to handle mistakes as an opportunity to learn and improve, quick to learn, high energy levels and happy to roll-up his/her sleeves to drive success.
•    Solid communication skills – oral, written and presentation, enables transparency and sharing of information and skills with an ability to break down complex concepts to an appropriate level for the audience. 
•    Able to influence key parties and effect change to support the delivery of an efficient, value-added Service governance function.
•    minimum 5-7 years of experience in relevant or linked role desirable.
•    Awareness and understanding of the ICS governance framework desirable.
•    Awareness of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role is a core skill.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.