Job Summary

Group Resilience is responsible for driving and delivering the Group’s resilience capabilities spanning Operational Resilience, Operational Continuity in Resolution (OCIR), Financial Markets Infrastructure (FMI). Technology Resilience, Business Continuity Management, Third Party Resilience and Crisis Management.  

There is significant regulatory focus and expectations across all markets on operational continuity in resolution and continuity of access to FMIs to support delivery of resolution and restructuring for the bank. 

Work is underway to uplift capabilities for operational continuity covering OCIR & FMI to support the broader Recovery and Resolution planning for the bank. 

The role holder supports Group OCIR & FMI Team and the Regional Directors in delivering capabilities and processes for compliance with the regulations (Group and Countries, where applicable) and supporting group wider resolution and restructuring planning and execution. 

The team will work closely with key stakeholders across Technology and Operations (T&O), Business, Technology, Functions and the central OCIR & FMI Team and through regional directors, to ensure effective delivery of Resilience activities. 

Key Responsibilities

Strategy

•    Support and align with Group Resilience and local countries initiatives  
•    The most important activity for GBS team is to manage and maintain the fundamental capability for OCIR & FMI i.e. Resilience Service Catalogue
 
Business
•    Understand and continuously improve data sources to provide regular reporting of key OCIR and FMI metrics driving engagement, risk management and deliverables
•    Overall responsibility for all output from OCIR & FMI team in the GBS
•    Support ongoing compliance with PRA regulation on Operational Continuity in Resolution (OCIR) and Bank of England regulation on FMIs
•    Work with broader Resilience Team at the Group and GBS Teams across 4 sites to ensure OCIR Service Catalogue is continuously updated and maintained by mapping operational assets in a timely manner
•    Important to focus on managing quality of the mapping for ensuring the mapping is accurate / consistent based on process owners, asset owners and information that can be leveraged from the golden sources 
•    Manage data quality and exception dashboards as applicable across all OCIR processes:
o    Manage Standard Operating Model and deviations
o    Maintain Service Catalogue and all dependency across >50 markets
o    Maintain OCIR Playbooks
•    Escalate critical exceptions to the OCIR team for further review and follow up. 
•    Escalate potential technical issues to OCIR team for follow up with Risk /IT
•    Manage the periodic review and escalation of key exception and data quality metrics
•    Provide detailed MI and control reporting on a periodic basis and ad-hoc basis as required

Processes
•    Support regulatory engagements and country regulatory requirements, e.g. BoE/PRA bilateral meetings, bi-annual CMG, etc. 
•    Support testing scenarios by providing information from the Resilience Service Catalogue and OCIR & FMI Playbook and Scenario Testing
•    Support strategic change initiatives for OCIR, FMI and Group Resilience 
•    Drive continuous improvement initiatives for process efficiency and supporting customers/stakeholders

People & Talent

•    Considering a significant dependence on stakeholders for the deliverables, to ensure effective and collaborative engagement, living the value of “better together”.
•    Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with Group OCIR & FMI teams in Singapore, Hong Kong, Dubai. 
•    Provide leadership, management and coaching to direct reports to ensure they are highly engaged and performing to their potential.
•    Stimulate an environment where forward planning, prioritisation, deadline management and streamlined workflows and collaborative, inclusive yet effective and efficient work practices are the norm.
•    Collaborate with training teams on training curriculum to support closing of capability gaps.
•    Ensure the respective team is adequately resourced and staffed by an appropriate number of competent staff sufficiently independent to perform duties objectively, to support sustainable business growth and address compliance risks.
•    Ensure staff in the team have clearly articulated and well understood roles and responsibilities through meaningful and accurate job descriptions.

Risk Management
•    Drive the design, monitoring, review and reporting of risk and controls within the OCIR & FMI Function aligned to the Operational and Technology Risk Type Framework (O&T RTF). Report any non-compliance to senior management and Non-Financial Risk Committees (NFRC) through periodic metrics, residual risk assessment and treatment plans. 

Governance
•    Support the implementation of Client Service Resilience Policy and ensuring OCIR & FMI mandatory control statements are included in the policy, with control assessments implemented. 
•    Support the maintenance of OCIR & FMI Standard and engage Business and Functions to ensure OCIR & FMI roles and responsibilities are understood and appropriately implemented and supported
•    Provide inputs and help drive engagement with RRP for managing resolvability for the bank and ensuring the interlinkages across barriers is managed. 

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

•    Group Businesses and Functions
•    Country CEOs, Business and Function Teams
•    Group Resilience 
•    Group and Country COOs
•    Global and Country Process Owners
•    Group and Country Recovery & Resolution Planning teams
•    GBS Management and Business Functions 

Skills and Experience

•    About 10-15 years relevant experience, within the financial services and with good understanding of resolution, resolvability and resilience regulations  
•    Understanding of Standard Chartered Group’s Businesses, footprint, and operating model
•    Strong knowledge of Operational and Technology Risk Type Framework, risk governance and controls will be preferred. Well versed in the RCSA end-to-end process.
•    Ability to engage and influence stakeholders across Businesses, Functions and Countries
•    Excellent written and verbal communication skills to communicate with Business and Functions, Group and Regional stakeholders. Confident in communicating with senior management
•    Experience with ‘agile’ ways of working and be comfortable working in ambiguity 
•    Strong analytical skills and ability to analyse, prioritise, make decisions while working with tight timeframes 
•    Must be a self-starter who is able to initiate and successfully drive programmes and projects to completion with minimum management supervision
•    Languages: English 

Role Specific Technical Competencies

•    Manage Conduct and Risk
•    Deliver Sustainably
•    Manage People and Achieve Results
•    Communication
•    New ways of working
•    Analytical and data quality framework
•    OCIR Policy and Standards 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.