Job Summary

• Oversee the team for the process of deceased, fund recovery, bankruptcy, CIES and DAR
• Ensure process accuracy and compliance
• Maintain and uplift the productivity and efficiency
• Effective communication with all stakeholders for any changes/ enhancement of existing process or new process requirement.
• Work and well communicate with Hub Centre to ensure the accuracy and delivery within agreed SLA.

Key Responsibilities

• To lead the team for completing the responsible service tasks within SLA
• To arrange/ co-ordinate/ discuss/ support on different projects or system changes and arrange with the testers for testing. 
• To ensure the testers have sufficient information/ material for participating the testing with smooth and good result.  For example: prepare/ collect/ consolidate the test script, provide details/ logic/ scope of testing in briefing session to testers, report & update the testing progress/ status/ results in detail to the Team Head in different stages on time.
• To work closely with Hub Centre for improving their productivity
• To monitor both onshore and offshore team performance that all the processes required to be followed the respective DOI and a good quality of work to be delivered & completed within the agreed SLA.  
• To handle internal and external customer inquiries/ complaints independently and escalate to Team Head timely.
• To prepare, consolidate and provide the relevant data/ MI reports to Line Manager/ Team Head/ Management on regular or need basis.
• To monitor the agreed SLA to be met and report to Team Head immediately with action plan if any potential or overdue cases detected. 
• Keep reviewing the existing process and initial the efficiency planning for process improvement/ enhancement/ streamlining/ automation for process effectiveness, cost saving & productivity increasing.
• Support the Team Manager to create a positive working environment to encourage commitment / contribution of team members. Through the provision of career development, training and on-going two-way communication / management support.

Risk Management

• To ensure the awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed.   
• To comply with all applicable money laundering prevention procedures, report any suspicious activity to the Unit Money Laundering Prevention Officer and Team Head timely.
• To monitor onshore or offshore team for the process in compliance with DOI, Procedure Manual and Group Standard.
• To conduct investigation, provide findings/ solutions/ remediation & improvement plan and ensure the timely escalation to Team Head, Risk Management Team/ 2nd line/ stakeholders/ Legal/ Compliance when the risk/ mishap identified.

Regulatory & Business Conduct 

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [Hong Kong/ S&T / Account Resolution Team] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• FCC, CDD, Transaction Processing, Branches, Branch Operations, Business & Segment………

Skills and Experience

• Asset and Liability Management (ALM)
• Operational Risk
• Planning: Tactical, Strategic
• Process Management
• Business Process Improvement
• Fraud Detection and Prevention

Qualifications

• Bachelor’s degree or equivalent work experience
• At least 5 years of experience in banking industry
• Leadership experience is required
• Good knowledge of Microsoft skills
• Proficiency in English & Mandarin are preferrable

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers