Job Summary

• To participate in operation process activities, such as document arrangement and record retrieval/ keeping
• To provide operational support to different stakeholders
• To handle internal and external customer inquiries/ complaints confidently and reliably
• To support cross team functions
• To assist in preparing and consolidating the monthly report to Management
• To comply with all applicable money laundering prevention procedures and, in particular. Report any suspicious activity to the Unit Money Laundering Prevention Officer and Line Manager
• To ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed          

Key Responsibilities

• To attend & support the testing for different projects or system changes.
• Assist the Team Manager to enhance, streamline, develop and implement the operation process/ procedures after the review & identity any process gap through quality check and regular monitor. 
• Handle internal and external customer inquiries/ complaints independently and escalate to Team Head timely.
• Assist in preparing and consolidating the relevant data reports to Management.
• Courageous to recommend if any process improvement needed in effectiveness & productivity.
• Support the team to create a positive working environment to encourage commitment / contribution of team members.
• Provide cross support to other team if required.

Key Responsibilities

Risk Management

• To ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices, and code of conduct imposed.  
• To conduct investigation, provide findings/ solutions/ remediation & improvement plan if required
• To ensure the timely reporting/ escalation to Team Lead/ Head, respective risk team/ 2nd line/ stakeholder once the potential risk identified.

Regulatory & Business Conduct 

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Account Resolutions Team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.*

• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• FCC, CDD, Transaction Processing, Branches, Branch Operations, Business or Deposit

Skills and Experience

• Asset and Liability Management (ALM): Knowledge of asset and liability tools, techniques and business practices; ability to manage, measure, and monitor risks associated with assets and liabilities.
• Operational Risk: Knowledge of policies and processes for operational risk management; ability to use tools, data, and best practices to identify, assess, and manage operational risk exposures.
• Crisis Management: Knowledge of crisis management concepts and techniques; ability to predict, avert, mitigate, and recover from an event that has or could have a severely negative impact on the business.
• Process Management: Knowledge of business process improvement tools and techniques and ability to understand, monitor, update, or enhance existing business or work processes.
• Business Process Improvement: Knowledge of business process improvement best practices and ability to use methods for identifying, evaluating, introducing and implementing more efficient approaches to performing business related activities.
• Managing Change: Understanding of the necessity to adapt self and team to evolving business needs and ability to develop and implement new ideas and initiatives that improve the organization’s performance in light of new requirements.
• Fraud Detection and Prevention: Knowledge of and ability to utilize processes, tools, and techniques for detecting, addressing and preventing fraudulent situations.
• Planning: Tactical, Strategic: Knowledge of effective planning techniques and ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.
• Anti-money Laundering Policies and Procedures: Knowledge of and ability to prevent or report money laundering activities in banking and finance services.

Qualifications

• Bachelor’s degree or equivalent work experience
• At least 1 year of experience in banking industry
• Good knowledge of Microsoft skills
• Good communication and teamwork skills
• Ability to solve complex problems and manage multiple tasks
• Proficiency in English & Mandarin are preferrable

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.