JOB SUMMARY

•    To provide Operational support on Electronic Items related processing, Dividend processing, rejection handling & settlement for WM Products, Reconciliation Projects, filing and quality checking. 

RESPONSIBILITIES

•    To handle rejection & settlement of ELI / SN / Government Bonds
•    To handle FPS exceptional cases, Cash Rebate & Dividend processing 
•    To handle internal & external customer inquiries / complaints 
•    To handle Bank signature verification and maintenance 
•    To perform quality checking and documents filing  
•    To communicate and provide operational supports to counterparties, Hubs and departments
•    To liaise with other divisions, departments and branches for all matters relating to the Section work and ensure smooth operation flow is continuously maintained
•    A good overall knowledge of Banking practice and theory 
•    Report / escalation for any system / technical issues 
•    Cross Team / backup support as well as overtime duties if required.
•    To provide MIS statistical report on job volume and productivity for management review. 
•    To recommend improvements in the processes to ensure constant improvement in effectiveness & productivity
•    Escalate any risk findings to the LM for taking necessary investigation / remediation on timely basis 
•     To ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed   
•    To make recommendation of procedural changes to improve efficiency and customer service
•    Assist in handling marketing campaigns, ad hoc projects and conduct User Acceptance Tests / User Verification Tests during business & non-business hours on need basis
•    To comply with all applicable anti-money laundering procedures and particularly, report any suspicious activities to the line manager and Unit Money Laundering Prevention Officer

Qualification
Education     
•    Degree holder or equivalent
•    Experience in Operation process with good knowledge in end to end process reengineering
•    Strong analytical skills and good judgement and ability to work under pressure
•    A team-player with good communication and interpersonal skills
•    Good stakeholder management by establishing good working relationships with people at all levels and to  work well in a team     
•    Languages - English, Mandarin & Cantonese

Role Specific Technical Competencies
•    Operations – Back Office    
•    Retail Banking Services

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.