JOB SUMMARY

• Assist to plan, direct and control the operations of the Electronic Items Operations in order to deliver a low cost and high-quality services to internal and external customer.
• Assist to constantly review current workflow and practice and analyse customer requirements to identify improvement opportunities, initiate procedure streamlining, process, re-engineering and rationalization to maximize productivity and resource utilization and improve service quality.
• Participate in product or system development to ensure deliverable meet with user requirements.
• Assist to coordinate project with Group initiatives, regulatory requirement (eg. HKMA, HKICL,HKSCC)
• Provide support to financial processing activities 
• Handling of exceptional Electronic Items / transactions 
• Transaction details investigation 
• Accounts reconciliation
• Cross team support if required 

RESPONSIBILITIES

Strategy

• To seek continual improvement to workflow, practice, procedure and system 

Business

• To cascade the service quality concept to all staff so as to enhance the quality of delivered service 

Processes

• To provide operation support to all counterparties and departments as well as process review for simplification from time to time

People & Talent

• A good overall knowledge of banking practice and theory 

Risk Management

• Assist to review the systems and practice on an on-going basis to ensure that they are in compliance with Management Manual, Operating Manual and the laid down procedure. 

Governance

• Assist to manage the product and system development process to ensure project is on schedule, features are aligning with requirement and implementation is smooth 

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Operations teams 
• HK CMS
• CSG, CCC, CE
• All Branch staffs 
• Account relationship managers
• Private Banking

• Business Banking
• Transaction Banking
• Digital Banking
• Wealth Management
• Securities Services 
• Tech PSS team
• ATOS origin
• HKICL
• HKEX
• Segment Analytics
• CCIB & FI 
• FCC
• CTM

Other Responsibilities

• Embed Here for good and Group’s brand and values in HK CPBB SnT SIDDA team Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

Qualifications

• Education     Diploma / Graduate Degree
• Languages     English, Mandarin and Cantonese

Role Specific Technical Competencies

• Banking experience
• General knowledge of general banking product
• Proficiency in computer usage
• Interpersonal and communication skills

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.