About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

Job Summary

• Assist the Head of Operational Resilience in managing and implementing the resilience framework for continuous delivery of critical services in Retail Banking, SME, Wealth Management, and various channels (Voice, Virtual, Branches, Online).

• Work with business stakeholders to map critical processes, manage disruption risks, and embed resilience practices across products and channels.

• Develop and drive the Operational Resilience program, ensuring compliance with HKMA, PRA, FCA guidelines, and other standards.

• Understand critical processes, anticipate risks, and develop alternative service delivery plans.

• Collaborate with product and channel experts to establish robust resilience standards.

• Understand business processes to ensure smooth delivery of products and services in Wealth and Retail Banking.

• Conduct end-to-end mapping of critical services, identifying vulnerabilities and gaps.

• Develop and maintain resilience reports and dashboards for senior leadership.

• Work with IT, Risk Management, Compliance, and Business units to embed resilience strategies and drive improvements.

• Lead by example, foster a culture of resilience and risk awareness, and coach junior team members.

• Identify, assess, monitor, and mitigate operational risks to client services delivery.

• Support the implementation and oversight of the resilience framework, ensuring regulatory compliance and risk management.

• Analyze operational risk issues from outages and disruptions, driving remediation and coordinating with Business Continuity and crisis management.

• Oversee communication with internal stakeholders, auditors, third parties, and regulators to ensure adherence to resilience policies.

Skills and Experience

• Experience in Operational Resilience, Business Continuity, Risk management and Project Management of Retail Products 
• Understanding of Retail Products 
• Experience with Business Impact Analysis, process Mapping, scenario Planning and resilience testing methodologies 
• Excellent Stakeholder Management. communication and Leadership Skills 
• Strong project and program management capabilities 
• Relevant qualification or certification in operational resilience , business continuity management or risk management preferred 

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.