JOB SUMMARY

•    Drive the growth Greater China (GC) and GBA portfolio via various of initiatives of to deepen client wallet and stickiness, enhance portfolio quality.
•    Work with WS team and frontline to enhance GC broad consent coverage to enable WM active and penetration.
•    Drive multi-market relationship deepening with group team and cross-market counterparts. 

RESPONSIBILITIES

Strategy
•    Implement strategies to activate and deepen relationships with GC clients, improve portfolio quality and related process to support sustainable growth across GC Segment clients
•    Implement Group strategies such as Global Chinese, GBA, etc to build a strong International Bank proposition among GC communities.

Business
•    Formulate GC/GBA customer growth strategy and drive through day-to-day implementation to deliver exponential growth in portfolio and revenue.
•    Drive effective portfolio management and client life-cycle management to drive quality customer growth, engagement and portfolio penetration.
•    Understand market dynamics (from client to product perspective) & business dynamics of GC Segment (across acquisition, portfolio revenue/ footing/ Product Per Client, relationship outflow/ leakage, attrition, sales/service model, sales productivity, etc) to support the business model 
•    Optimize portfolio by Qualified & Unqualified clients’ management and mitigate outflow of clients 
•    Proactively engage in service & product delivery, implement high quality marketing & client communications to ensure seamless client experience 

Processes
•    Drive GC/GBA segment for continuous improvement in operational efficiency and effectiveness across day-to-day processes.
•    Ensure effective management of operational risks across the Business and compliance with applicable internal policies, external laws and regulations.
•    Ensure execution of business strategy in a safe and well controlled manner and on an end-to-end basis, incorporating infrastructure requirements and ensuring that they are fit-for-growth.
•    Responsible for enhancing relevant process and closely communicating with relevant parties to comply with the regulatory and compliance requirements 

Risk Management
•    Ensure there are appropriate frameworks in place to guarantee that business is caried out within the Group's risk appetite and relevant risks are appropriately managed in conjunction with management, direct reports and other stakeholders.
•    Ensure cross-border on-boarding and client management process are fully compliant with regulatory requirements and country engagement rules.
•    Ensure compliance with the highest standards of regulatory conduct and compliance standards and practices as defined by internal and external requirements.
•    Abide by the Group's values and code of conduct and foster a robust culture to ensure the adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees.
•    Fully aware that Risk Management matters that are brought to the job holder's attention are subject to direct remedial action and/or ensure adequate reporting to the relevant superiors and/or Risk Committees.
•    Understand the risk and control environment in their area of responsibility and drive rectification as required.
•    Do what is right to avoid reputational risks and operational losses.

Qualification
•    Education - Degree holder
•    Minimum 6-10 years of experience in Retail Bank with segment particularly GC clients or project management experience preferred
•    Strong at following through project roll out and campaign from end to end 
•    Strong on teamwork with proactive and collaborative manner
•    Ability to engage and communicate with multiple stakeholders
•    Good interpersonal and presentation skills
•    Languages - Proficient in Chinese (including Putonghua and Cantonese) and English

Role Specific Technical Competencies
•    Business Acumen

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.