Job Summary

We are seeking a skilled and proactive Director to evaluate the entire systems, processes, and implementation design for client onboarding and lending solutions. In addition to analyzing current business needs and recommending optimal strategies to support our evolving objectives, the candidate will collaborate closely with Developers to develop functional specifications that fulfill these requirements. 

Key Responsibilities

• Identify and prioritize key issues and opportunities to boost performance and growth, ensuring a strong sales and performance management system for maximum productivity and efficiency
• Develop, implement, and maintain procedures and controls that comply with and enhance the Group’s acquisition and deepening programs for the country
• Manage opportunities and risks related to Acquisition, Deepening, and Client Centre teams
• Lead the Client Research agenda, set turnaround time (TAT) targets for key products, and launch Service Guarantees
• Collaborate across business units and functions to resolve challenges, optimizing overall performance for SME Banking clients
• Support the Line Manager in identifying and addressing priority issues and growth opportunities, ensuring a robust sales and performance management framework for peak productivity and efficiency
• Design, implement, and recommend procedures and controls that align with and strengthen the Group’s acquisition and deepening initiatives within the country
• Oversee opportunity and risk management, and refine process flows related to Acquisition, Deepening, and Client Centre teams
• Work collaboratively across departments to solve issues, enhancing overall SME Banking performance 

Skills and Experience

• University graduate with demonstrated experience in corporate or commercial banking, ideally acquired through frontline roles.
• Over 5 years of expertise in Product and Segment Management or Project Management.
• Solid understanding of business analysis principles, processes, and methodologies.
• Skilled at identifying and representing end-user needs within software development environments.
• Excellent stakeholder management and influencing abilities, capable of collaborating effectively with diverse business partners.
• Strong consultative and advisory competencies.
• Proven track record of leading projects and driving successful change implementation.
• Proficient in MS Office applications (Word, Excel, PowerPoint) and MS Visio.
• Highly organized with a flexible approach to adapting when necessary.
• Preferred candidates will possess:
• Prior experience working with vendors in the fintech sector.
• Familiarity with the SME business environment and ecosystem.
• Relevant qualifications or certifications in project management, workflow development, or business process re-engineering. 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.