Job Summary

As the Director of Business Transformation in SME Banking, you will lead efforts to optimize business processes, enhance operational excellence, and boost productivity. You will collaborate closely with business operational risk teams and other second line of defense (2LOD) functions to provide insights for the early detection of operational risks affecting the SME business. 

Key Responsibilities

• Lead business transformation and process improvement initiatives to achieve operational excellence and enhance productivity.
• Support the implementation of business strategies while providing risk oversight and governance to meet financial objectives, deliver exceptional customer service, and explore growth opportunities in new product areas.
• Collaborate closely with business operational risk teams and other second line of defense functions to provide insights for the early detection of operational risks affecting SME Business.
• Drive technology and innovation by leading digitization projects such as paperless banking and transitioning from manual to electronic processes.
• Develop, implement, maintain, and recommend procedures and controls that align with and strengthen acquisition and deepening programs.
• Lead by example to cultivate the right culture and values, setting clear expectations for the team and working collaboratively with risk and control partners.
• Ensure full compliance with all internal regulations and external regulatory requirements, taking responsibility for achieving and sustaining satisfactory audit ratings where applicable.

Skills and Experience

• University graduate with proven experience in corporate and commercial banking.
• Strong knowledge and understanding of regulatory requirements related to SME banking.
• Exceptional verbal, presentation, and written communication skills.
• Customer-focused and collaborative team player.
• Committed to integrity and professionalism, with meticulous attention to detail.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.