Job Summary

•    Act as the senior accountable owner for Technology & Operations Business Enablement in Hong Kong, providing end-to-end leadership across technology change, service management, operational readiness, incident and problem management, and market execution. Ensure effective integration between change and run activities, with clear ownership of service stability, customer outcomes, operational resilience and regulatory readiness.
•    The role serves as the principal market representative ad strategic partner to Group Technology and Operations, for driving alignment between Group and market priorities, strengthening technology and operational performance, and ensuring effective execution of both change and run activities across Hong Kong.

Stakeholder Engagement
•    Act as the principal delegate of the Hong Kong & GCNA CTOO in senior governance forums, executive committees and strategic engagements.
•    Build trusted relationships with HK&GCNA Exco members and their business and function teams to ensure effective alignment on technology and operational priorities to SCB Group and SCBHK priorities. 
•    Represent Hong Kong technology and operational interests in Group forums, ensuring market requirements, risks and dependencies are appropriately considered in strategic decisions.
•    Lead executive communications relating to technology and operational resilience, service performance, material incidents and transformation programmes.
•    Provide senior stakeholder leadership during significant incidents, regulatory engagements and critical operational events.

Group Technology & Operations Partnership
•    Lead strategic engagement with Group Technology & Operations leadership to influence priorities, investment decisions, risk remediation and service improvements impacting Hong Kong.
•    Drive alignment between International Markets CTOO strategy, Group priorities and Hong Kong execution plans.
•    Provide executive oversight of market readiness for major Group programmes, platform changes and technology transformations.
•    Challenge and escalate where Group decisions create material market, customer, operational resilience or regulatory risk.
•    Ensure clear accountability and governance across cross-functional and cross-border delivery initiatives.

Key Responsibilities

Technology & Operational Resilience
•    Provide executive leadership for operational resilience, service continuity and recovery preparedness across Hong Kong Technology & Operations.
•    Collaborate with Operational Resilience team to oversee market implementation of resilience-related regulatory requirements, maintain executive oversight of material technology risks, critical dependencies, concentration risks and resilience vulnerabilities.
•    Maintain an integrated view of technology and third-party dependencies; coordinate exercise objectives, scenarios, participation, execution, recovery validation and outcome reporting.
•    Escalate and track recovery gaps and remediation; validate arrangements against business requirements, recovery objectives and impact tolerances; coordinate readiness for major events and service transitions; provide local evidence and input to regional oversight.

Service Management
•    Act as executive owner for service stability, incident governance, problem management and service improvement activities across Hong Kong.
•    Lead senior management response during material incidents and service disruptions, ensuring effective decision-making, escalation and stakeholder communication.
•    Drive thematic remediation of recurring service issues and underlying control weaknesses.
•    Ensure customer, business, regulatory and reputational impacts are appropriately considered in incident management and recovery decisions.
•    Establish a culture of accountability, operational discipline and continuous service improvement.

Technology Delivery 
•    Provide executive oversight of technology change portfolios impacting Hong Kong.
•    Partner with Head of Country Regulatory Change Delivery to ensure effective governance, challenge and readiness assessment for material technology changes.
•    Drive integration between change execution and service management to reduce operational risk and improve delivery outcomes.
•    Oversee implementation readiness, operational acceptance, post-implementation monitoring and benefit realisation.
•    Escalate and intervene where delivery, control, resilience or customer outcome risks are not adequately addressed.

Outsourcing and Vendor Governance
•    Act as local outsourcing owner or coordinator within the role remit, overseeing relevant third-party service performance, risk, compliance and resilience in line with Group standards and regulatory requirements.
•    Ensure Group owners provide information for local oversight; coordinate periodic performance and risk reviews; monitor incidents, control concerns and resilience risks; escalate material issues and track remediation.
•    Integrate third-party incidents and recovery arrangements into local incident, regulatory, DR and BCP processes; maintain oversight evidence and provide local input on material onboarding, change, renewal and exit decisions. 

People and Talent
•    Set direction and drive high performance by translating strategy into clear direction, aligning individual goals to team outcomes and providing regular, constructive feedback.
•    Develop talent and capability through coaching and career conversations that build critical skills, stretch potential and prepare individuals for future opportunities.
•    Lead by example by role-modelling the Bank’s valued behaviours, upholding strong risk and conduct standards, exercising sound judgment, and creating an inclusive team culture that supports wellbeing, values diverse perspectives, and drives accountability.

Skills and Experience

Must-have Skills    
    •    IT Governance
    •    IT Standards, Procedures & Policies
    •    Technology Service Management
    •    Major Incident and Crisis Leadership
    •    Operational Resilience and Technology Recovery
Other Skills    
    •    Regulatory and Senior Stakeholder Engagement
    •    Outsourcing and Third-Party Service Governance
    •    Risk Management and Governance
    •    People Leadership and Talent Development

Qualifications

Key Experiences
•    Significant senior leadership experience in technology service management and delivery in banking, financial services or another highly regulated industry
•    Demonstrated ability to operate as a senior enterprise leader, influencing across business, technology, operations, risk and regulatory stakeholders, with the capability to represent the market in regional and Group forums and provide effective deputy coverage for the CTOO function.
•    Solid experience in incident, problem, change and service-performance management experience
•    Solid experience in senior stakeholder engagement.
•    Experience engaging regulators, risk and compliance functions, auditors and senior leaders on technology-service matters
•    Experience in outsourcing or third-party service governance and influencing teams without direct authority
•    Demonstrated People Leader experience
Languages
•    Cantonese as advantage

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.