JOB SUMMARY

The Keystone Programme is a multi-year programme implementing ATLAS (Core Banking System), SC Pay (New Payments Platform) & Euronet (New ATM Switch) to replace current varied core banking applications in Hong Kong, Taiwan, Korea and Thailand.  The Keystone Programme will transform and modernise the Bank’s core system and operating model to optimise speed-to-market and value. The Head of Business and Client Readiness, is a Hong Kong Permanent role accountable for the oversight of Business and Customer Readiness activities and ensuring impacted staff and departments are engaged, trained, and ready for the Change, with all pre-during-post activities planned, rehearsed, and resourced accordingly. 

RESPONSIBILITIES

•        Design, plan, own and drive all Business Readiness activities throughout the project lifecycle in country and BAU outsourced GBS teams, inclusive of Training, Process and Procedure updates, Business Simulation, End User Computing (EUCs) and other Workaround solutions are updated, tested and verified.
•        Design, plan, own and drive the Customer Communications plan, ensuring customer/client impacted items are drafted, reviewed by Corporate Affairs Brand Marketing (CABM) and communicated to customers and clients as per the communications plan and aligned with the overall implementation plan.
•        Design, and track weekly metrics and be able to present to weekly to Executives status across different readiness activities or report areas requiring their support or intervention
•        Work with Bank’s internal control and assurance teams to address any risks/gaps observed and as needed, attend meetings to understand and clarify any regulator or independent assessor concerns.

REQUIREMENTS

• 15+ years in Project cutover implementations, specifically with 5+ years in testing or test reporting activities
•       Developing testcase velocity forecasts and managing all dependencies
•       Producing test management information reports to stakeholders.
•       Excellent communication and influencing skills, with the ability to drive discussions to achieve outcomes in workshops amongst large number of teams and executives.
•       Well-developed interpersonal skills to ensure stakeholders understand and agree to the approach. This will require the ability to work well as part of a team, establish and maintain effective networks and liaise with internal and external stakeholders at all levels and in an environment where priorities are subject to change

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.