Job Summary

We are seeking a dedicated and detail-oriented Support Specialist to join our team. This role is crucial in supporting insurance policy fulfilment processes, ensuring timely, accurate, and compliant execution. 
Involving extensive system testing, managing abnormalities from Business-As-Usual (BAU) operations, and assisting with BAU onboarding document verification.

Key Responsibilities

•    Reviewing and validating insurance applications submitted by frontline sales staff to ensure all documentation and declarations requirements are complete, accurate, and compliant with internal policies and regulatory requirements.
•    Identifying and escalating discrepancies, missing information, or potential risk concerns.
•    Ensure service delivery within agreed SLAs and client experience standards 
•    Monitor daily operations to ensure accuracy, completeness, and timely execution
•    Drive continuous improvement initiatives to enhance operational efficiency and reduce manual intervention
•    Liaise with internal stakeholders (e.g., Frontline, Sales Governance) to resolve fulfilment issues 
•    Provide operational guidance to frontline staff on fulfilment requirements and documentation
•    Provide exceptional service by addressing internal inquiries and resolving issues promptly.
•    Support the team with other administrative tasks as needed.

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Skills and Experience

•    Sales Governance
•    Project Management
•    MS Office
•    Communication

Qualifications

•    Bachelor’s degree
•    Previous experience preferably within the banking or financial services sector / Previous experience preferably in system testing and migration projects
•    Strong attention to detail and accuracy.
•    Excellent organizational and time management skills.
•    Proficient in Microsoft Office Suite (Word, Excel, Outlook).
•    Strong communication and interpersonal skills.
•    Ability to work independently and as part of a team.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.