Job Summary

Self Service Terminal (SST) Management
Support daily SST operations and inventory
Manage and centralized SST support among internal and externa teams
Support UAT/UVT, ATM features rollout
Oversee deployment, relocation, replacement and decommission plans
 
Vendor Management
Monitor and manage vendor performance/ risks throughout the duration of the contract, to ensure quality operational support for the Bank
Conduct vendor risk assessment, audit inspection etc to comply with TPRM standard
 
Business Strategy and Growth
Develop and execute business strategy
Evaluate new SST locations to optimize network coverage and profitability
 
Customer Experience
Improve customer experience across the ATM through better accessibility, functionality and service quality

Key Responsibilities

Strategy
Ensure team works in accordance with the Bank’s latest strategy

Business
Ensure business priorities and values are delivered effectively and efficiently

Processes

• Ensure SST business are properly functions and operates.
• Ensure the team follows departmental operation instruction for all project engagements
• Ensure Process alignment with new system flow
• Ensure system implementation governance and change management models are followed through for all projects

People & Talent
Proactively contribute system, product, UAT, project and process knowledge to the next generations

Risk Management
Balance risk, effectiveness and efficiency in processing.

Governance
Responsible for assessing the effectiveness of the Group's arrangements to deliver effective governance, oversight and controls in the business.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) 

Key stakeholders

• Project Manager / Product Owners from products business and operations

Skills and Experience

Qualifications

• Degree Holder in related discipline
• 5-8 years of relevant experience related to Self Service Terminal Management
• Extremely accurate, possess an analytical mindset, excellent attention to detail and strong organisational skills
• With business acumen, logical mindset, good interpersonal and communication skills.
• Proficiency in MS applications, including Excel, Word and PowerPoint
• Fluent in English and Chinese, reading and writing.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.