Job Summary

• Oversee the account closure & audit confirmation process to ensure accuracy and compliance.
• Ensure timely and effective communication between stakeholders during account closure and audit confirmation

Key Responsibilities

• Assist the Team Head to join different meetings on project and need base.
• To arrange/ co-ordinate the testing for different projects or system changes and ensure all testers have sufficient information/ material for participating the testing with smooth and good result.  For example: prepare/ collect/ consolidate the test script, provide details/ logic/ scope of testing in briefing session to testers, report & update the testing progress/ status/ results in detail to the Team Head in different stages on time.
• Assist the Team Head to enhance, streamline, develop and implement the operation process/ procedures after the review & identity any process gap through quality check and regular monitor. 
• Conduct investigation, provide findings/ solutions/ remediation & improvement plan and ensure the timely reporting/ escalation to Team Head, respective risk team/ 2nd line/ stakeholder once the potential risk identified
• Handle internal and external customer inquiries/ complaints independently and escalate to Team Head timely.
• Assist in preparing and consolidating the relevant data reports to Line Manager/ Team Head/ Management.

Skills and Experience

• Operations – Back Office
• Retail Banking Services

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.