Job Summary

•    Process requests received by Account Investigation teams from below requestors:

• Government bodies and Law Enforcement Agencies on account search, related documents retrieval and fund transfer.
• District / High Court, plaintiff or client’s solicitor on account search, account restraints, documents retrieval and fund transfer.
• Administrators / survivors via mail-in or interbranch on deceased clients’ account closure.
• Account Closure requests received from internal parties (FCC, DDM, COBAM etc) and subsequent rearrangement requests.
• Account Closure requests received from business clients, Official Receiver’s Office and trustee.
• Audit Confirmation reports or Certificate of Balance from business clients
• Statement or Document retrieval requests from both internal and external requestors on CASA / Credit Card statements, Account Opening Form and transaction details.
• Account setup for Capital Investment Entrant Scheme (CIES) customers, monitor the account activities and reports to HK Immigration department.

•    Performs data record management for the teams.
•    Prepare transaction instructions for checker and approvers to review and authorise.
•    Drafts letters to clients for checker or stakeholder to review and sign off.
•    Support management team on UVT / UAT for any system upgrade or changes and provide feedback from user perspectives.
•    Supports management team on tasks that are being migrated to GBS hub centres to ensure Service Agreement Level (SLA) is being met.
•    Liaise with key stakeholders for any exceptional handling or new process requirements.
•    Perform any tasks/activities as required under the Department Operating Instructions (DOI) / Group Department Operating Instructions (GDOI) / Process Notes / Applicable Group Procedure / Policies / Standards / Service Level Agreements, other Operational documents and/or as required by LM from time to time.

Key Responsibilities

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
•    Branches
•    Services and Transacting Teams
•    Onboarding Teams
•    Payment Teams
•    Financial Crime Compliance Teams
•    Legal Teams
•    Business Operations Risk Management Teams
•    Financial Market Operations Teams
•    Wealth Operation Teams

Skills and Experience

• Operations – Back Office
• Retail Banking Services

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.