JOB SUMMARY

• This role is responsible to oversee Agency Management area for Retail and Business Banking area

RESPONSIBILITIES

Strategy

• To add value to strategic direction, planning and performance of the Retail Banking. 
• Develop and execute new initiatives to achieve collections and recoveries target setting
• Support the reduction of collection operation costs through improvement in efficiency and effectiveness of collection process and strategies

Business

• To ensure effective utilization of resources with objectives of minimizing credit losses, maximizing recovery in Retail and Business Banking area
• Ensure all collection policies and procedures comply with Group Policies and Standards. Assure proper and updated documentation of all in-country policies and procedures are maintained at all times
• Assist manager to design collection strategies and initiatives in order to manage an acceptable level of credit loss and maximize recovery return through agency assignment and/or legal proceedings

Processes

• Manage external Debt Collection Agencies to develop high performance with effective control
• Analyze agency productivity and manage agencies’ performance, able to make proper judgment and decision
• To ensure effective utilization of resources with objectives of minimizing credit losses, maximizing recovery and manage costs

• Accountable for satisfactory closure of issues/gaps arising from Internal Audits, peer reviews, external vendor audits and regulatory reviews
• Work on Third Party Risk Management Standard for outsourcing arrangement, e.g. prepare annual risk assessment, liaise with different stakeholders like Compliance, Legal, SCM, BCP team, Third Party Security Team, etc., prepare meeting deck and minutes for regular performance review meeting
• Oversee various recovery channels and work with internal stakeholders

People & Talent

• Strengthen the team capacity and enhancement engagement with people
• Enhance communication within and among team across Retail Risk Organizations as well as other internal stakeholders

Risk Management

• Display exemplary conduct and live by the Group’s Values and Code of Conduct
• Take responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct 
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. 
• To ensure good control mechanisms are in place and to ensure satisfactory audit clearance
• To support the regular submission for CST, KCI, etc

Governance

• Ensure all collection policies and procedures comply with Group Policies and Standards. Assure proper and updated documentation of all in-country policies and procedures are maintained at all times 
• Assist manager to ensure good control mechanisms are in place and to ensure satisfactory audit clearance and operational assurance
• Achieve the outcomes set out in the Bank’s Conduct Principals: Dos and Don’ts, Group Code of Conduct, Treat Customer Fairly Principal and Fraud Risk Management Framework

​​​​​​​Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

Internal 

• Management Information & Forecast 
• Retail Operations  
• HK Collections & Recovery 
• Client Experience 
• Supplier Chain Management / Third Party Risk Management

External 

• External Collection Agencies 

Other Responsibilities

• Embed Here for good and Group’s brand and values in Hong Kong.  Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

Our Ideal Candidate

• Manage Conduct
• Manage Operational and Reputation Risk
• Manage People
• Stakeholder Management
   

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.