JOB SUMMARY

• Review and sign-off of Transfer Agency report or any ad hoc reports/confirmation to clients in accordance with Service Level Memorandum or agreement.
• Authorize to sign off/approve the client’s correspondences including approve email in outlook before delivery to external parties or payment arrangement or trade settlement arrangement.
• Negotiation / discussion with clients on all Fund Administration related issues.
• Authorize entries/set-up in relevant to Transfer agent application platforms and approve the entries or master or schedule set up. If the entry is done by AFAM, then the entry has to be authorized by another AFA/FA Manager. Sign-off the audit confirmation.
• Authorize the support team to put through entries in Transfer Agency application platform.
• Authorized to access the system in relation to transfer agency, and other relevant systems such as Hogan, S2B, ACR, SeCCuRe, GEMS, GNS, and etc., or be authorizer/ administrator/ owner of portfolio on the system as necessary.
• Authorize to approve/setup client template in ACR or GEMS for report delivery
• Participate in any of the ad hoc projects
• Attend internal and external meetings for clients or projects

RESPONSIBILITIES

Strategy

• Partnering with Fiduciary and Fund Services product management to define functional and product strategy and selecting best paths for execution and support
• To deliver best in class service in accordance with established procedures, regulations & laws to protect client interest and to exceed client expectations.

• Participate in selected market advisory forums to position and promote the perspective and objectives of Standard Chartered Bank (SCB), seeking to enhance market process and practice;
• Participate in Regulatory/ Market Infrastructure meetings to communicate SCB and clients’ perspectives on existing and proposed change;
• Execute against agreed strategic developments and projects and documented plans to deliver against schedule;
• Identifying areas in countries to automate or eliminate and driving continuous change in countries in line with business strategic goals
• Driving consistency in countries across processes, governance, prioritisation and ensuring they comply policies 

Business

• Responsible for new fund launching / fund transfer-in / fund transfer–out / fund termination, documentation review, requirements review and preparing services level memorandum in accordance with operational guideline of Securities Services/Fund Services.
• Oversee new business execution ensuring robust practice applied by sales, implementation, and operations;
• Attend Client visits (including due diligence) to ensure client proposition is understood and resulting actions are taken to improve service delivery;
• Partner with Countries and Financial Markets (FM) Sales to ensure the key services are being performed to the standard required. Alignment to FM growth targets and creating an agenda which mirrors the aims of the Product & Solutions and Delivery team
• Monitors client service standards by Operations staff to ensure high-quality operational and client support services are provided in all countries;  ​​​​​​​

• Acts as escalation point for country level operational issues – identifies remedial solutions and oversees timely, efficient implementation when required;
• Works closely with Fiduciary & Fund Services country heads (F&FSH) to ensure operational platforms support client service level agreements and internal benchmark as well as identifying opportunities for automation;
• Proactively works with Fiduciary & Fund Services country heads (F&FSH) to ensure development of pool of knowledgeable, mobile operations staff;
• Champions the identification and implementation of operational best practice across markets within region and with other regions;
• Drives continuous improvement culture to maximise cost and processing efficiency

Processes

• Ensures compliance with group and country policies, code of conduct, regulations, and laws;
• Work with Fiduciary & Fund Services country heads (F&FSH) to support group and corporate requests in controlled and timely fashion;
• Review appropriate EORP, Audit, KCSA and CST issues raised to ensure quality and accuracy of wording, action and delivery dates; track and drive critical deliverables;
• Review, amendment and closure of risk, audit, and outstanding balance items with zero exceptions >30 days;
• Ensures Change Management processes are adhered to in country operations working through the Fiduciary & Fund Services country heads (F&FSH);
• Updates global management in a timely manner on notable operational developments and issues in the region and drives the resolution of thematic client issues and process issues;​​​​​​​

• Role models a strong, collaborative business relationship between country operations and GBS locations.  Maintains strong lines of communication with hubs through periodic townhall meetings;
• Supports “One Bank” through strong connectivity with support and sales functions and related businesses such as Transaction Banking and Financial Markets.
• To independently handle full sets of client’s books, including valuation, general ledgers, cash positions, distribution records, investment records and pricing records of investments, financial statements.  To ensure proper and accurate daily maintenance of client records.  
• Responsible for reviewing and/or setting new client’s ledgers and report format and structure in both mainframe general ledger system and FA/CM and relevant TP reporting system.
• Handle any ad-hoc projects, system roll-out and UAT review.

​​​​​​​People & Talent

• To act as the local point of contact for assigned clients for fund administration service / FS client services (including fund accounting and/or transfer agency) issues and to coordinate with relevant Client Service Manager (if any) /relevant people on non-accounting report services / issues.
• Provide hands-on advice, coaching and guidance to subordinates and oversight the support team in hubs. Identify problems and issues and discuss with Management with suggested solutions. Communicate with clients and other service providers relating to daily operational issues under supervision of Management. 

Risk Management

• To manage fund services unit, risk, control and cost diligently to achieve optimal business results.
• Understands the main risks facing the Group and identifies, assesses, monitors, controls and mitigates accordingly;
• Manages Operations Risk effectively, including identification, communication, and remediation of risks to the relevant forums;
• Accountability – no audit fails, full remediation/root cause analysis and execution for ops losses.

Governance

• To proactively monitor changes in market and accounting standard, regulations and infrastructure and to provide comprehensive updates to team, Clients and Sales Team through regular service review meetings.
• Embed the Group’s values and code of conduct in countries and hubs to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes, and regulations;
• Aligns the Operations agenda to global and regional business strategies, to global standards and the technology roadmap;
• Actively participates as required in Regional and / or Global committee or working group meetings;
• Reviews effective governance, oversight, and controls in the business and, if necessary, respectfully challenges unsatisfactory arrangements and recommends changes;
• Works with regulators in an open and co-operative manner.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
   

Key Stakeholders

Internal

• All sections of Fiduciary and Fund Services Operations, and Financing & Securities Services;
• Sales and Relationship Managers of Financial Market
• Client Services Manager of TBCM/OCS/Implementation Manager
• Fund Accounting operations team / Transfer Agency Team / Fiduciary & Trustee team
• Operations Risk Group 
• FM (FSS) Legal & Compliance Teams
• FMO (FSS) Technology & Operations Global Teams
• All relevant support parties (e.g. Chennai/Bangalore/KL/Tianjin Support Team, CDMG, PSS and etc.)
• Cash Management Services/CMS 

External

• Client and its delegate 
• Fund’s Investors
• Custodian bank
• all contractual parties as stated in the Fund’s constitutional documents

Other Responsibilities

• Embed Here for good and Group’s brand and values across the department;
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures;
• Responsible for innovation concepts & opportunities within Securities Services Operations;
• Innovation opportunities: partner with various groups to identify and pursue innovation opportunities which can benefit the securities services business within SCB;
• Automation & digitisation: plan and execute operational enhancements to further automate business processes while identifying as yet, unknown opportunities for greater business efficiency and client services
• To deliver service / reports to clients in accordance with requirement and timeline as agreed in Services Level Memorandum and ensure reporting deadlines are met.
• To ensure accurate capturing of TA transactions.
• Responsible, or to guide the subordinate, for the daily maintenance of full TA and client records of several investment funds books including cash positions, distribution records, investment records and pricing records in fund administration related matters.

• Supervise or perform detailed review of the reports to clients including: Verification TA dealing to relevant supporting, Ensure valuation of investments being checked to third party sources or relevant supporting, Ensure appropriate accounting for complex investment, Ensure compliance with internal investment restrictions, external regulations and international accounting standards, if applicable.  Identify issues and report to senior/supervisor with suggested solutions. 
• Supervise junior and hub team on all aspects relating to daily administration and fund administration (e.g. Monitoring cash positions of clients, Reviewing TA transactions, Calculating and disbursing payments of redemption and distribution, and etc.)
• To ensure the client’s instruction that sent to Fund Services are correctly distributed to the relevant parties for execution (e.g. Trade settlement or payment instruction or FS Hubs) with SCB. 
• To ensure and monitor all FS daily activities such as cash & dealing reconciliation.
• Reviewing, TA recording and disbursing dividends distribution either by payment or re-investment.
• Calculating and disbursing payments of fees to the investment manager/advisor, custodian, administrator and other service providers as required.
• Reviewing invoices and disbursing/arranging payments of fund expenses.
• Review details of invoices before passing to KL billing team for issuing invoice to FS’ clients.
• To ensure fund administration services fees are settled by the client on timely manner.
• To support call back activities.
• Establish in-depth knowledge of the funds’ underlying documentation, investment rules, and regulations, KYC, AML, corporate secretary practices, IFRS and US GAAP.
• Supervising and assisting in the preparation of, interim and annual financial statements in connection with the fund’s audit.
• Responsible for the new fund launching / fund transfer-in / fund transfer–out / fund termination, documentation reviews, reporting requirements study, preparing the necessary services level agreement, providing operational comments/advise to the clients, fund managers, other services providers and Sales.  
• Setup and review, approve for transfer agency related reporting or static data.
• To approve/setup client template is ACR for report delivery.

• Assist team leader in overseeing daily operational activities of the department including overall management of client portfolios and reporting (including to ensure they are in compliance with relevant regulatory requirements; attending client board meetings and takes minutes etc.).
• Identify operational inefficiencies and make recommendations to management for improvement. 
• Responsible for reviewing and designing control procedures in order to streamline workflow and strengthen internal controls.
• Oversee attainment of all departmental deadlines (including preparation of daily, weekly, monthly and quarterly client reports) or in accordance with the Services Level Memorandum.
• To ensure clear and smooth communication with Fund Administration operations team for timely updating / maintenance of client records.
• Communicate with clients, fund managers, and other relevant parties on daily operational issues (under appropriate supervision of Management) and regular services review. 
• To handle various enquiries from the internal and external clients on the issues such valuation, subscription, redemption, and etc. 
• To liaise with internal customers/stakeholders including legal and compliance and Team leaders to ensure completion of complex or exceptions-based process actions. 
• To ensure clear and smooth communication with Fund Services operations team for timely updating / maintenance of client records.
• Manage and avoid risks to clients, Bank / Group by ensuring prompt and accurate reporting to clients / management, timely rectification and / or monitoring of any discrepancies.
• To provide positive feedback to clients / Sales / RMs / Product on areas for improvement with the aim of strengthening client relationship and to deepen the wallet of assigned clients.

• To supervise and ensure the services supports (hub centre, e.g. Chennai/KL/Tianjin) are met with the agreed services level.
• To handle client’s due diligent questionnaires / site visit. 
• To ensure all control/operating procedure and documentations are properly followed.
• To ensure compliance to all established procedures, regulations and the Group Guidelines.
• To keep abreast of changes (internal and external) affecting Clients and communicate such changes, along with impact analyses, on a pro-active basis, through newsflashes, market insights, operations guides and through other routine communication.  
• To record any issues or compliment or complaint in CRM/GEMS system and escalate the issues if necessary.
• To review the email for external party as prepared by subordinator to avoid any data leakage.
• To support Country Ops Head and handle and delivery assigned ad hoc project within the deadline.
• To provide accurate statistics relating to Key Risk Indicator (KRI) and Key Performance Indicator (KPI) to help measuring and meet division objectives.

​​​​​​​Qualification

• Education     University or above, degree in finance / business / accounting or equivalent
• Licenses     SFC license type 1 (preferable)
• Languages     English, Cantonese

Role Specific Technical Competencies

• Multifonds RTAS
• Business Facilitation
• Manage Change
• Business Governance & Support
• Strategy & Business Model
• Service Delivery & Operations

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.