Job Summary

We are seeking a highly experienced Managing Director to lead the Deposits and Mortgage product portfolios within our Wealth & Retail Banking (WRB) division in Hong Kong. This pivotal role requires a strategic visionary to drive sustainable growth, strengthen profitability, and cement market leadership in alignment with both global and Hong Kong WRB strategies.

You will own end-to-end product management responsibilities encompassing strategy formulation, innovative pricing, governance, and rigorous performance oversight. Working cross-functionally, you will collaborate closely with segmentation, distribution, digital innovation, and risk teams to curate integrated, customer-centric propositions that elevate the client experience and meet evolving market demands.

Strategic Leadership
• Formulate and champion a robust Balance Sheet Strategy for deposits and mortgage products consistent with projected interest rate trajectories and regulatory expectations.
• Drive profit maximisation by optimising product mix, pricing, and customer acquisition/retention strategies without compromising market share.
• Implement agile business plans that can quickly adapt to shifting liquidity conditions and market uncertainties, ensuring sustained financial health.
• Define and deliver digital transformation and automation agendas aligned with current market trends and customer expectations, particularly focusing on customer journeys enhancement and operational efficiency.
• Foster a culture of excellence by ensuring the team organisation is optimally structured to execute the strategic plan effectively and responsively.

Key Responsibilities

Business Responsibilities
• Achieve and exceed total balance and revenue targets in harmony with Hong Kong and Group WRB objectives.
• Strategically navigate interest rate cycles to optimise product portfolios while maintaining compliance with BASEL III standards, managing P&L impacts, and safeguarding balance sheet stability.
• Collaborate with stakeholders to establish competitive, profit-driven transfer pricing policies that support product viability and customer appeal.
• Deepen relationships with affluent market segments by delivering differentiated, service-focused experiences that drive loyalty and business growth.
• Leverage data analytics, customer segmentation, and pricing experimentation to refine marketing precision and improve cross-sell/up-sell success rates.
• Foster strong coordination with distribution channels to align front-line activity with business objectives and ensure effective target setting and incentivisation.
• Partner closely with credit risk teams to balance stringent underwriting standards with market competitiveness, ensuring sound risk management without obstructing business opportunities.
• Champion innovations that capitalise on international banking prospects and embed sustainability principles within deposit and mortgage product development.
• Drive end-to-end process improvements by identifying operational bottlenecks impacting frontline effectiveness and deploying automation or simplification solutions to enhance efficiency.

Process Excellence
• Deliver seamless client-centric experiences across human, digital, and hybrid channels, ensuring processes are intuitive, transparent, and efficient.
• Lead rigorous complaint management practices including root cause analysis and resolution, with a focus on identifying and addressing systemic issues, particularly those related to technology platforms.
• Ensure timely delivery and accuracy of client journeys, marketing scripts, and product offerings, supported by robust operating infrastructures.
• Foster an agile mindset across teams to rapidly adapt to changing market dynamics and continuously improve product and process delivery.

Skills and Experience

Candidates should bring a comprehensive understanding and proven expertise in several critical areas:

• In-depth knowledge of Mortgage Market Dynamics, including regulatory frameworks, customer behaviour, and competitive landscape influencing product design.
• Thorough understanding of Retail Deposit Market Dynamics, with an emphasis on customer segmentation, pricing sensitivities, and market trends.
• Expertise in Liquidity Management, Operational Risk, and Market Risk, ensuring all product strategies are developed within a robust risk management framework.
• Comprehensive insight into Credit Risk considerations and compliance requirements specific to mortgage lending.
• Strong financial acumen encompassing P&L management, balance sheet drivers, and revenue/cost/risk interrelations relevant to mortgage and deposit portfolios.
• Practical knowledge of operational workflows and risk exposure associated with deposits and mortgage products, facilitating efficient and compliant process implementation.

Qualifications

Educational Background: A degree in business management, finance, accounting, or banking is required, preferably supplemented by professional qualifications such as ACCA, CFA, or equivalent.

Professional Development: Commitment to continuous development as agreed with management, including relevant training programs focused on leadership, product innovation, and risk management.

Licenses and Certifications: Holding professional certificates in banking, finance, or accountancy is highly advantageous.

Memberships: Desirable to have memberships with professional bodies such as the Institute of Chartered Accountants or the CFA Institute.

Language Proficiency: Fluency in English is essential for effective communication within a global banking environment.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.