RESPONSIBILITIES

•     Support and provide inputs for developing operational model and shaping strategic agenda for Lending Operations under the Group Target Operating Model.
•    Implement the operating model and strategic direction for Lending Operations to best support process efficiencies and effectiveness.
•    Support the digitisation initiatives to achieve the best class client services.

•    Actively participate in different projects in identifying improvement area so as to improve the efficiency time and accuracy.
•    Support new business initiatives, marketing program launches and revenue initiatives.
•    Participate in meetings with stakeholders including Business, Sales for discussions on process transformation agenda,

•    Support daily operations of different lending products including secured and unsecured lending transactions, ensuring services rendered meet the agreed service standards
•    Regularly review work steps to improve productivity on services provided and control measures.
•    Assist to manage the overall team operation when supervisor is away from office.
•    Facilitate and support launch of new lending products
•    Participate all “back end” integration / EUC  enhancement and implementation to ensure maximum efficiency and smooth rollout.
•    Cross supporting other lending operation teams when necessary

Qualifications

•    At least 3 years solid working experience in lending operations.
•    Preferably university graduate (but not mandatory)
•    Familiar with the loan application process of lending products in local banking industry. An advantage
•    Project experience especially in process digitisation or automation. 
•    Fluent in Cantonese, English. Mandarin also preferrable

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.