JOB SUMMARY

To provide a high level quality support to the Team Leader of Credit Administration Team (“CAT”), Credit Risk Control (“CRC”) in achieving the following goals:-

•    To provide a high level quality credit administration support to RMs in the Business Units while providing some independent control over the monitoring process
•    To manage the relationship between CRC and the allotted Business Units as well as between other team members within CRC.
•    To liaise with GBS India and all other divisions of the Bank in connection with daily routine matters on collateral monitoring, including but not limited to placement/removal of lien/hold over deposits/shares and maintenance/loading of limits for Margin Financing customers. 
•    To ensure an accurate loading of credit limit, placement/removal of lien/hold over deposits/shares within service standard required by Business Units.
•    To ensure the smooth running of CRC so as to carry out work to the high standard the division required.
•    To ensure the coverage of security is sufficient at all time according to approved BCA/policy guidance

RESPONSIBILITIES

•    Act as a service partner, work together with RMs, Product Sales, Operations and other key internal stakeholders to solve client channel issues and identify opportunities to improve overall service for the clients
•    Ensure uniform approach towards implementation of Global Client Management 
Model and adherence to DOIs
•    Deliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate

•    Provide quality support and advice to Relationship Managers (RM’s) within all lending units on all documentation related matters, including the origination of documentation for customers where required 
•    To deliver excellent service and advice to our Corporate & Investment Banking (“CIB”) and Wealth & Retail Banking (“WRB”) clients in all interactions for their channel activation pre-transactional enquiries/setup, trainings and other channel related issues

•    Perform end-to-end orchestration across all processes and services managed by Client Management (“CM”)
•    Engage clients throughout process, ensuring seamless delivery and client experience
•    Own and drive execution of processes, working closely with stakeholders and the value chain to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, across both simple and complex cases.
•    Adheres to first-time-right principles
•    Provide insight and suggestions to improving processes, identifying opportunities to streamline and automate. Looks at ways to promote standard work and best practices.
•    Undertake ad-hoc duties and when delegated by Line Manager and Country Head of CM

•    Perform all relevant onboarding processes
•    Creation of CDD for New Clients & Review of CDD for Existing Clients and perform regulatory onboarding (e.g. FATCA, CRS) activities
•    Drive GIC and network onboarding processes
•    Conduct checks on CDD as applicable
•    Respond and clear queries from Checkers / Other Specialists / Business CRM on a timely manner
•    Work in partnership with all relevant stakeholders effectively within the end-to-end CDD process
•    Where serving as a checker, perform checks on CDD output from Client Delivery Makers, ensuring they adhere to policies and standard work
•    Escalate or enforce compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations

Other Responsibilities
•    Embedding Here for good and the Group’s brand and valued behaviours in Client Management team
•    Performing other responsibilities assigned under Group, Country, Business or Functional policies and procedures

Qualifications
•    Strong ability to positively influence stakeholders across value chain to both orchestrate and execute on processes and deliver exceptional client service and experience
•    Ability to positively engage and build rapport with clients
•    Strong writing and presenting skills in English
•    Problem solver; looks for solutions and finds ways to progress despite blockages
•    Strong drive to deliver
•    Has a clear understanding of the client needs being serviced
•    Ability to work independently without direct supervision and able to cope with pressures from tight deadlines
•    A team player with good interpersonal skills

Role Specific Technical Competencies
•    Manage Conduct
•    Manage Risk
•    Manage People
•    Operational
•    Process Management
•    Onboarding (CDD and Regulatory Onboarding)
•    Credit Documentation
•    Enablement (Account Opening & Channels Activation)
•    Servicing (Static Data Maintenance, Offboarding)
•    Data Conversion and Reporting

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.