Job Summary
As the Relationship Manager, Business Development & Alliance within our SME Banking division, you will be responsible for supporting the GBA One proposition by developing strategic ecosystem partnerships and originating quality SME and ME opportunities across Hong Kong and the Greater Bay Area. The role engages prospective clients early in their business journey, develops a thorough understanding of their business activities, operating locations, ownership structures, growth ambitions, and cross-border banking needs, and converts partner-sourced opportunities into sustainable new-to-bank relationships and broader commercial and wealth opportunities. The role collaborates closely with internal stakeholders and external alliance partners to deliver seamless, client-centric, and well-controlled cross-border journeys.
Key Responsibilities
- Deliver assigned New-to-Bank acquisition, referral, revenue, and strategic activity targets, contributing to the overall objectives of SME Banking and the GBA One proposition.
- Build, manage, and deepen strategic alliances with professional service providers, legal and accounting firms, business chambers, industry associations, incubation platforms, and other ecosystem partners across Hong Kong and the Greater Bay Area.
- Create sustainable source-origin acquisition channels by identifying quality SME and ME prospects early in their business journey and developing a disciplined pipeline from lead generation through conversion.
- Develop a robust understanding of prospects’ genuine business activities, operating locations, ownership structures, growth ambitions, and cross-border requirements to improve client selection, risk understanding, and solution relevance.
- Partner with SME Banking, Affluent, Private Banking, and relevant product teams to identify and deliver suitable commercial banking, cross-border, wealth management, insurance, and other referral opportunities.
- Maintain timely and accurate pipeline, referral, and conversion records; monitor partner productivity and client outcomes; and provide regular management updates with clear actions to improve performance.
- Plan and execute partner engagement, client events, market outreach, and joint propositions that strengthen ecosystem coverage and position the Bank as a preferred partner for Hong Kong and GBA SMEs.
- Continuously review market developments, client needs, and partner feedback to refine the alliance strategy, improve acquisition effectiveness, and support sustainable revenue growth
- Own the end-to-end experience for alliance-sourced prospects and clients, ensuring clear communication, responsive follow-up, and coordinated hand-offs across internal teams and markets.
- Build trusted, long-term relationships with clients and ecosystem partners by demonstrating professionalism, commercial understanding, reliability, and a strong client-first mindset.
Skills and Experience
- Bachelor's degree or higher, with substantial experience in corporate or commercial banking environments, demonstrating comprehensive industry knowledge.
- Relevant experience in SME or commercial banking, business development, client acquisition, relationship management, strategic partnerships, or ecosystem development.
- Sound understanding of banking products, client onboarding, and risk requirements; cross-border or Greater Bay Area market experience and proficiency in English and Chinese are advantageous.
- Strong interpersonal, communication, negotiation, and stakeholder-management skills, with the ability to work effectively across functions and markets.
- Exceptional communication skills, both verbal and written, with the ability to present complex information clearly and effectively to diverse stakeholder
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
