JOB SUMMARY

• To ensure that the Hong Kong Collections Department is managed efficiently & effectively, to enable it to meet business objectives, add value to the strategic direction, planning & performance of the Retail & Wealth Banking. To implement a sustainable Regional Collection & Recovery cooperation & governance to deliver on loss performance, productivity controls & conduct.

RESPONSIBILITIES

Strategy

• Formulate, maintain and execute collection strategies, policies and procedure.
• To ensure effective portfolio monitoring mechanisms are in place, including early warning mechanisms and contingency plans
• To have an adequate and relevant collection strategy commensurate with the size and risk of the portfolio.
• Develop and execute new initiatives to achieve collections and recovery target setting, LI budgeting and forecasting
• To manage an acceptable level of credit loss and to maximize economic profits for the Business through good growths.
• To support the reduction of credit operation costs through improvement in efficiency and effectiveness of credit operation processes/ strategies.

Business

• To ensure effective utilization of resources with objectives of minimizing credit losses, maximizing
• recovery and manage costs.
• Define and drive recovery strategy every year
• Accountable for satisfactory closure of issues/gaps arising from Internal Audits, peer reviews,
• external vendor audits and regulatory reviews.
• Participate discussion with stakeholders and support new initiatives, product launch, etc.
• Monitor complaint management, lesson learned session and manage to achieve year target.
   

Processes

• Ensure compliance of regulatory requirement and internal policies for all collection activities.
• Implement the ORF as planned and on a timely basis, and proactively and rigorously evaluate ORF
• controls whenever there are changes in high-risk processes. Continuously improve collection processes to enhance to reduce operational risks.
• To ensure good control mechanisms are in place and to ensure satisfactory audit clearance.
• Drive conduct risk agenda in the collection department by ensuring frequent engagement with the team on key conduct item and engaging in the country conduct forum.
• To identify and execute workflow re-engineering processes.
• Ensure that routines and training that reinforce compliance and adherence to key corporate, legal and
• regulatory initiatives.
• Socialize issues arising out of audits / control testing to ensure that learnings are disseminated
• Manage support area across Collection teams
• Coordinate complaints management for the collection team.

People & Talent

• To increase intellectual capital and ensure highest quality of people in Collection, though effective
• training and coaching.
• To reward excellence and ensure alignment in rewards and performance.
• To create an environment that is conducive to career growth and development, and to ensure staff
• satisfaction and strengthen retention factors for performing staffs.
• To build bench-strengths and ensure succession plans are in place.

Risk Management

• Effectively manage external vendors to deliver high performance with effective control.
• Responsible for third party agency and law firm compliance, Conducts and ensure maintain the
• highest standard of vendor performance.
• Uphold and reinforce the independence of the Risk function

​​​​​​​Governance

• To ensure that all collection activities are carried out in compliance with the agreed standards and
• with due recognition of the regulatory guidelines within the country, Group Collections and the overall
• OR framework.
• To ensure good control mechanisms are in place by at least quarterly governance forum with Team
• Leads and to ensure satisfactory audit clearance.
• To support the regular submission for CST, KCI, etc.
• Immediately highlight gaps or breaches identified to appropriate department or management. Ensure
• agreements are reviewed periodically as required by the process standards.
• Work with GIA & Country teams to ensure that conduct of Internal Audits & Peer Reviews are undertaken seamlessly & identified issues are resolved timely.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead the Collection Strategy and Governance team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Financial Crime Compliance, Dos and Don’ts, Group Collection Standard, Code of Banking Practice, Code of Conduct on Consumer Credit Data 

Key Stakeholders
Internal

• WRB Ops
• Product
• HR
• Legal and CFCC
• Client Experience
• Credit Risk
• Supper Chain Management
• External
• Auditors
• Regulators

Qualification

• Education     Tertiary education with at least 5 years solid experience in Collection area and at least 3 years of managerial level
• Training     Credit Risk Program
• Languages     English, Mandarin, Cantonese

Role Specific Technical Competencies

• Data Science
• Manage Conduct
• Manage Operational and Reputation Risk
• Manage People
• Analytical Skills
• Stakeholder Management 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.