Responsibilites:
•    Partnering with Fiduciary and Fund Services product management to define functional and product strategy and selecting best paths for execution and support
•    To deliver best in class service in accordance with established procedures, regulations & laws to protect client interest and to exceed client expectations.
•    Participate in selected market advisory forums to position and promote the perspective and objectives of Standard Chartered Bank (SCB), seeking to enhance market process and practice;
•    Participate in Regulatory/ Market Infrastructure meetings to communicate SCB and clients’ perspectives on existing and proposed change;
•    Execute against agreed strategic developments and projects and documented plans to deliver against schedule;
•    Identifying areas in countries to automate or eliminate and driving continuous change in countries in line with business strategic goals
•    Driving consistency in countries across processes, governance, prioritisation and ensuring they comply policies

•    Responsible for new fund launching / fund transfer-in / fund transfer–out / fund termination, documentation review, requirements review and preparing services level memorandum in accordance with operational guideline of Securities Services/Fund Services.
•    Oversee new business execution ensuring robust practice applied by sales, implementation, and operations;
•    Attend Client visits (including due diligence) to ensure client proposition is understood and resulting actions are taken to improve service delivery;
•    Partner with Countries and Financial Markets (FM) Sales to ensure the key services are being performed to the standard required. Alignment to FM growth targets and creating an agenda which mirrors the aims of the Product & Solutions and Delivery team

•    Monitors client service standards by Operations staff to ensure high-quality operational and client support services are provided in all countries;  
•    Acts as escalation point for country level operational issues – identifies remedial solutions and oversees timely, efficient implementation when required;
•    Works closely with Fiduciary & Fund Services country heads (F&FSH) to ensure operational platforms support client service level agreements and internal benchmark as well as identifying opportunities for automation;
•    Proactively works with Fiduciary & Fund Services country heads (F&FSH) to ensure development of pool of knowledgeable, mobile operations staff;
•    Champions the identification and implementation of operational best practice across markets within region and with other regions;
•    Drives continuous improvement culture to maximise cost and processing efficiency

•    Ensures compliance with group and country policies, code of conduct, regulations, and laws;
•    Work with Fiduciary & Fund Services country heads (F&FSH) to support group and corporate requests in controlled and timely fashion;
•    Review appropriate EORP, Audit, KCSA and CST issues raised to ensure quality and accuracy of wording, action and delivery dates; track and drive critical deliverables;
•    Review, amendment and closure of risk, audit, and outstanding balance items with zero exceptions >30 days;
•    Ensures Change Management processes are adhered to in country operations working through the Fiduciary & Fund Services country heads (F&FSH);
•    Updates global management in a timely manner on notable operational developments and issues in the region and drives the resolution of thematic client issues and process issues;

•    Supervise Fund Accounting Officer / FAM and hub team on all aspects relating to daily administration and fund administration (e.g. Monitoring cash positions of clients, Reviewing Portfolio Valuations and Net Asset Value Calculations, Calculating and disbursing payments of fees to the investment advisor, custodian, administrator and other service providers, Reviewing invoices and disbursing payments of fund expenses, and etc.)

•    To ensure the client’s instruction that sent to Fund Services are correctly distributed to the relevant parties for execution (e.g. Trade settlement or payment instruction or FS Hubs) with SCB. 

•    Responsible for fundamental cash monitoring, investment compliance monitoring for the assigned clients, i.e. monitoring cash positions of clients and cash projection reports, and investment restriction.

•    To ensure and monitor all FS daily activities such as cash & trade reconciliation.

•    Reviewing Portfolio Valuations, investment compliance reports or other reporting, as required.

•    To review the Net Asset Value (on a daily, weekly, monthly or other basis as agreed) and deliver service / reports to clients in accordance with requirement and timeline as agreed in Services Level Memorandum.

•    To ensure proper and accurate calculation and posting of management fee, expenses, performance fee…etc in accordance with Service Level Memorandum, and as appropriate the Fund Offering Memorandum. 

•    Reviewing, recording and disbursing dividends distribution either by payment or re-investment.

•    Calculating and disbursing payments of fees to the investment manager/advisor, custodian, administrator and other service providers as required.

•    Reviewing invoices and disbursing/arranging payments of fund expenses.

•    Review details of invoices before passing to KL billing team for issuing invoice to FS’ clients.

•    To ensure fund administration services fees are settled by the client on timely manner.

•    To support call back activities.

•    Establish in-depth knowledge of the funds’ underlying documentation, investment rules, and regulations, KYC, AML, corporate secretary practices, IFRS and US GAAP.

•    Supervising and assisting in the preparation of, interim and annual financial statements in connection with the fund’s audit.

Qualifications: 
•    Education     University degree major in business, economics or accounting
•    Languages     English, Chinese
•    Proven Relevant Degree level education, and at least 15 years of previous experience within Securities Services industry, including experience in the related fields of Controlling, Audit and Operations which require familiarity with regulations and banking policies with advisory capacity or function, particularly financial service/investment or asset management industry or Insurance's RBC reporting, and etc

Applicants with project or migration experience is a plus.

Market Knowledge: 
•    Strong understanding of the wider business, economic and market environment in which the firm operates
•    Understanding of Fiduciary and Fund Services processes and key associated market risks
•    Proven track record to quickly get up to speed on new areas, concepts and products

Business Strategy and Model: 
•    Strong understanding of the firm’s business strategy and model appropriate to the role
•    Track record in delivering large change programmes and continuous improvements with strong project hygiene and transparency
•    Experience in developing, managing and refining strategy papers

Risk Management and Control: 
•    The ability to identify, assess, monitor, control and mitigate risks to the firm. Also, an awareness and understanding of the main risks facing the firm and the role the individual plays in managing them
•    Financial Analysis and Control
•    The ability to interpret the firm’s financial information, identify key issues based on this information and put in place appropriate controls and measures

Governance, Oversight and Controls: 
•    The ability to assess the effectiveness of the firm’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas

Team Management:
•    Proven experience developing and managing a high performing team in similar functions and ability to apply to virtual team
•    Ability to inspire, lead and engage with people at all levels to deliver and drive change

Role Specific Technical Competencies
•    Multifonds
•    Business Facilitation
•    Manage Change
•    Business Governance & Support
•    Strategy & Business Model
•    Service Delivery & Operations

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.