About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

Responsibilities

• Manage client interactions through both inbound and outbound calls, addressing inquiries related to securities products, other investment products, and insurance (where applicable), ensuring a high standard of professionalism and efficiency.
• Deliver exceptional service to clients, maintaining a professional demeanor and ensuring all interactions are handled efficiently and with the highest quality.
• Accurately execute client orders and instructions pertaining to securities and insurance products (if applicable), ensuring compliance with all relevant regulations and internal policies.
• Respond to inquiries regarding general banking products, providing clear and accurate information to clients.
• Efficiently resolve client issues and complaints, ensuring client satisfaction and adherence to service standards.
• Capture and document client feedback to identify areas for internal process improvements and enhance overall client experience.
• Conduct outbound calls for specific assignments as required, ensuring all communications are conducted in a professional and timely manner.
• Consistently meet or exceed established service level agreements and productivity standards, contributing to the overall success of the client services team.

Skills and Experience

• Knowledge of securities trading market, general banking products, and insurance products
• Previous experience in customer servicesStrong interpersonal and communication skills
• RI registration (HKSI paper 1,7,8 required)
• TR licensing registration (IIQE 1,2,3 preferred)
• Fluent in Cantonese, English, Mandarin

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.