Job Summary
The position mainly supports the handling of client contacts received through inbound and outbound calls including securities product, other investment products and insurance (if appropriate). It also supports call handling to general banking product.
Key Responsibilities
- Manage client interactions through both inbound and outbound calls, addressing inquiries related to securities products, other investment products, and insurance (where applicable), ensuring a high standard of professionalism and efficiency.
- Deliver exceptional service to clients, maintaining a professional demeanor and ensuring all interactions are handled efficiently and with the highest quality.
- Accurately execute client orders and instructions pertaining to securities and insurance products (if applicable), ensuring compliance with all relevant regulations and internal policies.
- Respond to inquiries regarding general banking products, providing clear and accurate information to clients.
- Efficiently resolve client issues and complaints, ensuring client satisfaction and adherence to service standards.
- Capture and document client feedback to identify areas for internal process improvements and enhance overall client experience.
- Conduct outbound calls for specific assignments as required, ensuring all communications are conducted in a professional and timely manner.
- Consistently meet or exceed established service level agreements and productivity standards, contributing to the overall success of the client services team.
Skills and Experience
- Knowledge of securities trading market, general banking products, and insurance products
- Previous experience in customer servicesStrong interpersonal and communication skills
- RI registration (HKSI paper 1,7,8 required)
- TR licensing registration (IIQE 1,2,3 preferred)
- Fluent in Cantonese, English, Mandarin
About Standard Chartered
We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.
Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.
What We Offer
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
- In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.
Visit our careers website to learn more about us: www.sc.com/careers.
