RESPONSIBILITIES

• To pre-process / check / process trade transactions of specific country or countries efficiently and accurately.  
• To fully observe the laid down procedures and service standard when completing the transactions.
• To handle customer’s enquires and instructions.

Overall Responsibilities:

• Processing transactions in Trade Port prescribed products accurately and efficiently in accordance with the customer instructions and according to the banks operational instructions to protect both the customers and Bank’s interest.
• Pre-process trade transactions according to the laid down procedures and standard of service.
• Understand fully the Service Level Agreement (SLA)
• offered to customers
• signed between the Country Processing Centre (CPC) and Global Business Services (GBS), giving full support to achieving it.
• Build up good relationship with all internal customers, i.e. good team work within the country team/unit.
• Make effort to continue improving personal product knowledge, to acquire multi-products processing skill.
• Make effort to improve personal productivity and output level.  To achieve established standard.
• Help train junior staff on technical and operational skills.
• Understand the risks associated with Products Processing and ensure that they are minimized.
• Understand the Banks operational risk standard underlying operating process and follow them carefully.
• Where necessary to maintain good customer relationship by responding promptly, accurately and courteously to enquiries, or request for advice relative to new or outstanding transactions.

Strictly comply with: 

• Bank policies and procedures
• Operational procedures / guidelines
• Anti-Money Laundering and Sanctions procedures, in particular, report any suspicious activity as per current guidelines

​​​​​​​Key Relationships:
Internal

• Department members
• Processing Hubs
• Customer Service Group
• Sales / Product Team
• Overseas Group Offices

External

• Clients
• Service Providers

Strategy

• Responsibilities that are related to the development and implementation of a strategy, for example, Awareness and understanding of the Group’s business strategy and model appropriate to the role. 

Business

• Responsibilities related to the delivery of business and / or financial objectives, for example, Awareness and understanding of the wider business, economic and market environment in which the Group operates 

Processes

• Reference the processes for which the Role Holder is responsible, as per the Operational Risk Framework definition of first / second line, for example, Responsible for executing and supervising the Budget process. 

People & Talent 
Reference all responsibilities related to people and talent matters, for example: 

• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
• Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
• Employ, engage and retain high quality people, with succession planning for critical roles.
• Responsibility to review team structure/capacity plans.
• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.

Risk Management

• Responsibilities relating to identifying, assessing, monitoring, controlling and mitigating risks to the Group, as well as an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them. For example -The ability to interpret the Group’s financial information, identify key issues based on this information and put in place appropriate controls and measures
• All responsibilities under the Risk Management Framework – both execution and supervisory – should be referenced, for example, Act as the [Process] risk control owner under the Group’s Risk Management Framework (including relevant Operational Risk Framework ownership for [Liquidity] risk. 

Governance 

• Responsibilities relating to the direction, planning, structure, frameworks (e.g. processes and policies) and oversight. For example, Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas; Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role. 

Regulatory & Business Conduct 

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• List all responsibilities associated with the management of stakeholders e.g. regulators, other bank teams

Qualification

• Professional Skills
• Comprehensive knowledge of trade documentation and shipping products
• All around banking knowledge with understanding of credit control principles.
• Wide ranging powers of judgment required to protect both customers’ and Bank’s interest.

Soft Skills

• Sound PC / MS Office skill.
• Good interpersonal skills and communication skills
• Self-motivator, able to manage multiple tasks and work under pressure.

Other Preference 

• Passion in identifying and driving new operations improvement opportunities 
• Other than above roles, job holders should follow other job duties and responsibilities assigned by line manage from time to time.

Role Specific Technical Competencies

• Business facilitation
• Business Partnering
• Process Management
• Manage Change
• Service Delivery and Operations
• Products + Processes
• Business Governance and Support
• Good understanding of trade operation knowledge including Letter of credit operations and UCP rules 
• Good command of both written and spoken English and Chinese
• Good understandings of trade related compliance check
   

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.