Job Summary

As the Head of CRES, will be accountable for driving the end-to-end strategic approach to the Group’s Property portfolio. The scope includes the physical environment for customers and staff and by its nature impacts every member of the Bank staff world-wide. The role also includes the management of all projects in relation to the Group’s properties; Group Security, Health & Safety; and Supply Partner Management. This role is the risk control owner in keeping the Bank safe through the provision of a safe, secure, and healthy environment for our staff and customers.

Key Responsibilities

Strategy

• Accountable for the development and execution of the Country CRES Corporate Plan including the delivery of the CRES scorecard objectives and outcomes aligned to strategic goals of Workplace Experience, Safety, Efficiency and Sustainability
• Accountable for the development and delivery of Country CRES strategies, influencing key geographic and business stakeholders to ensure optimal solutions are implemented
• This role is a member of the WEST CRES Leadership Team, with collective responsibility for developing the CRES Strategy aligned with the overall Bank strategy

Business

• The role is accountable through regional, cluster and country CRES teams to ensure all aspects of the CRES function are well managed, well operated and provide safe and productive work environment for the group’s staff and customers
• Accountable for CRES engagement model with cluster/country CEO’s and business leaders to ensure the function has a deep understanding of strategic needs and influence business outcomes beyond express requirements
• Accountable for managing a Nigeria +50k sqft portfolio, including head office and branches accommodating +460 headcount
• Managing an operating budget of c$4.4m, in the most effective and efficient manner in support of and aligned with the business strategy, through continually improving operating metrics relating to space use, costs and employee experience
• Country Dimension and scope of accountability

Processes

• Accountable for the CRES geographic operating model and resourcing/budget decisions
• Develop, implement, and deliver CRES strategies and strategic initiatives
• Manage annual country CRES budgets including capital projects budgets. Agree Country budgets with key stakeholders
• Lead and empower teams to ensure the Country meets its respective agreed environmental targets

People & Talent

• Play a leadership role accountable for providing clear, effective, and supportive supervision and leadership of the Country CRES team and or supply partners
• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from the team and work in collaboration with risk and control partners
• Employ, engage, and retain high quality people, with succession planning for critical roles, build bench strength and formulate succession plans for the team
• Develop high performing and collaborative teams and enhance cross-functional relationships
• Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks
• Review the team structure/capacity plans with relevant stakeholders regularly and feed opportunities into CRES TOM refresh
• Support the SCB promise through the active support for team CSR activities

Risk Management

As Risk Control Owner for Property Management and Security Management (including H&S regulations) in country, responsible under the Group Operational Risk Framework (ORF) for ensuring that the residual risks within the scope of CRES responsibilities remain within appetite.  In discharging this responsibility, the Country Head must:

• Risk control owner for all CRES related risks, including Health and Safety, Security and Business Continuity Management
• Responsible for ensuring that the residual risks within the scope of responsibilities for managing the risk control areas of CRES remain within appetite at Country level.
• Act as a liaison between the CMT and CRES for Country Crisis Management
• Challenge and verify First Line risk identification and assessments, in line with changes in the internal and external environment.
• Identify and report key risks and ensure where outside of the risk appetite they are escalated to the appropriate body for risk acceptance.
• Maintain a good understanding of applicable laws and regulations pertaining to CRES Risk control areas.
• Monitor compliance with and effectiveness of the risk control environment
• Monitor ‘live’ risk issues and events material to the Bank and verify whether appropriate management action is being taken to mitigate their impact.
• Advise governance bodies on key risks, the effectiveness of mitigants and controls, and alignment of residual risks with appetite
• Ensure operations in region / country are audit ready

Governance

• Act as second line of assurance underpinning Partners responsibilities
• Represent CRES in risk committees – Country/Cluster FORTM, NFRC. etc
• Chair Country FORTM meetings every two months
• Accountable to ensure Supply Partner governance standards are met and performance of supply partners is meeting agreed service level standards

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Accountable for senior stakeholder management within the region; developing strong partnerships, proactive discovery of upcoming projects that impact the Country spend, while creating value by influencing stakeholders to make decisions when considering the wider business.
• Key stakeholder interactions are CEOs, CFOs, COO’s CIOs and Business/Function Heads in the cluster and countries.
• CRES Leadership Team

Other Responsibilities

• Embed Here for good and Group’s brand and values in CRES [Nigeria]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures;

Skills and Experience

• Knowledge of the facilities/real estate market as well as a keen understanding of customer service principle    
• Demonstrated resourcefulness in seeking out market opportunities and leveraging supplier base to maximum advantage    
• Exceptional leadership capabilities and experience managing large multi-disciplinary teams    
• Engineering and/or Corporate Real Estate experience of 10 years or more    

Qualifications

• Preferably a bachelor’s degree in Real Estate, Facilities Management, engineering or other business-related discipline preferred
• Demonstratable knowledge of Local Laws including but not limited to Fire Code, and Health and Safety Regulations
• Knowledge of the facilities/real estate market as well as a keen understanding of customer service principles
• Demonstrated resourcefulness in seeking out market opportunities and leveraging supplier base to maximum advantage
• Exceptional leadership capabilities and experience managing large multi-disciplinary teams
• Strong Communication and Negotiation skills

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.