Job Summary

•    To assist Domestic Payments with salary and other Payment activities.
•    Conduct pre-processing checks on transactions and post transactions entries in line with agreed operational and service standards. 
•    Ensure “end to end” processing of Book Transfer, NEFT Inflows and other domestic transactions on the various platforms. Investigation of entries relating to domestic payments. Ensure delivery of quality service.
•    Support processing and handling of government collection transactions.  

Key Responsibilities

NGN Transfers Inward and Outward

•    Raise and post all entries relating to Domestic Payment transactions and ensure appropriate approvals and authorisation for all posted entries.
•    Received and record manual instruction.
•    Conduct pre-processing checks ensuring compliance with operational procedures and regulatory controls.
•    Ensure all transactions are processed in a manner which meets agreed Service Level Agreement (SLA) with the Business.
•    Process outward NEFT transaction as per approved DOI.
•    Process returned NEFT transaction from clearing as per approved DOI.
•    Process inward NEFT transaction as per approved DOI.
•    Process unapplied NEFT transaction from clearing as per approved DOI.
•    Ensure statistics of all Outward and Inward NEFT is maintained.
•    Collate all outward NEFT transfers for timely advise to Global Market (GM) and clearing for transmission.
•    Process all Remita inflow received as per DOI.
•    Process Remote cheques received from client via H2H.
•    Investigate payment entries and close open items.

Others
•    Identify and advise Domestic Payments Manager of any risk issue.
•    Respond promptly to all Domestic Payments inquiries and ensure log of customer complaints and errors are maintained.
•    Provide input/ideas/feedback to make improvements to processes and procedures within the unit.
•    Act as back up for Collections Officer.
•    Performing other duties as may be assigned by Domestic Payments Manager
•    Produce timely and accurate MIS for reporting purposes with respect to inward and outward NEFT, CBN inflows, book transfers and posted entries.
•    Ensure register for incoming customer instruction and held over are maintained.
•    Track and record customers complaints and errors for monthly KPI and risk management purposes.                         

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Skills and Experience

•    Customer Service
•    Communication
•    Excel
•    Risk
•    Reconciliation 

Qualifications

•    Degree plus 3 years experience in Banking Operations.

Competencies

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers