Job Summary

• Drive Asset Products Development, enhancement and Market Research.
• Implement and commericalise global standard Product program for Trade Working Capital Products in Nigeria. 
• Collaborate effectively with Small Medium Enterprise (SNME) Banking Sales and Relationship teams and Corporate Institutional Banking / Transaction Banking to leverage the eco-system and help deliver budgeted Balance Sheet and Net Fixed Income (NFI) targets
• Execute global standard Product Optimization strategies to deliver Product level Return on Risk Weighted Asset (RoRWA) 
• Implement the integrated product segment strategy to launch/re-launch the program value proposition and specific enablers and track program performance.

Key Responsibilities

Product:

• Drive Asset Products Development, enhancement and Market Research.
• Implement and commericalise global standard Product program for Trade Working Capital Products in Nigeria. 
• Collaborate effectively with SME Banking Sales and Relationship teams and Corporate Institutional Banking / Transaction Banking to leverage the eco-system and help deliver budgeted Balance Sheet and NFI targets
• Execute global standard Product Optimization strategies to deliver Product level RoRWA 
• Implement the integrated product segment strategy to launch/re-launch the program value proposition and specific enablers and track program performance.
• Responsible for Carrying out all stress tests in the portfolio & Portfolio health on relevant products – delivery through regular engagement with Risk teams in country to track portfolio performance (through lead indicators) and taking necessary actions to ensure loan impairment is within approved and acceptable limits. Work closely with Portfolio Managers  to ensure the following:
• Credit/ Business Monitoring; Managing overdue Business Credit Application / Credit Covenants Risk Triggers, turnover monitoring, etc
• Excess management & follow-up for tracking closure of excess granted to the customers (approved & unapproved cases).
• Daily credit and frontline engagement and Turn around time (TAT) tracking of all Business Banking credit applications. 
• Provide leadership, training and guidance to Business Banking Credit Analysts and Relationship team.
• Support Relationship management with client calls and engagement. 
• Closely work with the Relationship Managers (RMs), Team Managers, Regional Branch Managers and Branch managers from the origination & play a vital role in deal structuring to add good value from a credit/policy perspective. 
• Work with the RMs, Area Heads and Branch Managers to facilitate revenue growth in the portfolio.

Product & Service Delivery

• Take ownership on end-to-end (standard) process to ensure execution of on-boarding for clients and fulfilment of products through engagement with relevant stakeholders involved in executing the standard process to ensure we deliver a seamless client Client Value Proposition (CVP)
• Complaints & Client Experience: Collaborate closely with the Customer experience process & governance (CEPG) teams to Identify gaps and design failures in existing process and products and work with global and regional product teams to solve for endemic design issues to improve overall product and Service delivery

Product Launches & Product Maintenance 

• Execute the global Product standardization and Product rationalization agenda for Trade working capital (TWC) Products in Nigeria
• Work with segment and frontline teams to identify client needs and launch existing global product solutions to meet these needs. In the absence of existing global solutions work with the regional team to have the relevant proposition developed as a global solution for implementation 

Sales & Service Management

• Achieve Business Clients’ segment target growth of Revenues, Assets, Liabilities & profits
• Ensure that the sales and distribution strategy is aligned with the Group model

Strategy

• Support Implementation of new TWC projects/Products (i.e. approved enhancements across all products)
• Research local and global trends to improve service and product offerings to clients
• Monitor competition and keep abreast of the product offerings/service developments
• Partner with Stakeholders to enhance TWC products and service synergy/enable improved services and deliverables.
• Identify business/improvements opportunities.

• Proactive stakeholder engagement.
• Provide pro active help and tools to run SME business. 
• Achieve the revenue, balance sheet, and operating profit targets agreed in the annual budget, and establish the fundamentals for the longer term performance of the business.
• Monitor competition and keep abreast of the Business Banking Segment offerings.

Processes

• Manage SME Trade Working Capital products, system and operating instructions to ensure seamless retrieval and safe keeping
• Partner with Country Innovation & Technology Operations (ITO)  , Operations, Procurement, Segment and Finance Teams on service level management.
• Recommend improvements in operational processes, procedures and products based on monitoring of customer feedback to ensure constant enhancement of service levels and efficiency. 

People & Talent

• Lead through example and build the appropriate culture and values.  Set appropriate tone and expectations from my team and work in collaboration with risk and control partners including all Stakeholders.
• Ensure the provision of ongoing training and development of the frontline sales team, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
• Set and monitor job descriptions and objectives and provide feedback to my direct line manager in line with performance against my responsibilities and objectives.

Risk Management

• Ensure compliance with the process for bid submission. 
• Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them
• The ability to interpret the Group’s financial information, identify key issues based on this information and put in place appropriate controls and measures
• Ensure a full understanding of the risk and control environment in area of responsibility
• Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the key principles in relation to: “identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers.

Governance

• Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, and controls in the business and, if necessary, oversee changes in these areas
• Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Responsible for delivering ‘effective governance’; capability to challenge executives effectively; and willingness to work with any local regulators in an open and cooperative manner. 
• Manage compliance of PPGs & Credit Addendum Document (CAD) 
• Ensure compliance to Group & Country Anti Money Laundering (AML)  and Client Due Diligence (CDD) policies 

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Nigeria/ Retail Banking Products / Business Banking team to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Operation of Financial Markets; Financial Crime Prevention; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Country SME Sales and Deepening teams
• Country WRB Head 
• Country and Group teams (Products, Segments, CEPG, Operations, Credit Risk team, L&C, Finance, Retail Analytics)
• Auditors 
• Regulators

Other Responsibilities

• Embed here for good and Group’s brand and values in Nigeria/WRB/Wealth & Retail Banking Products Team.
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Skills and Experience

• Product Development
• Product Maintenance
• Budget management
• Regulatory Knowledge
• Data Analytics and interpretation
• Product lifecycle management
• Power Point & Excel 
• User experience (UX) design principles

Qualifications

• Education/Experience    
  • A graduate qualification with completion of mandatory NYSC
  • MBA is an added advantage.
  • Vintage in Banking not less than 10 years which must have been spent in SME/Commercial Banking 
• Licenses:  Product Development & Product Management
• Membership: Member of a Finance related body is an added advantage
• Certifications:    Any requisite technical skills gained through professional associations and practical experience.
• Language: English

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.