Job Summary

This role will be responsible to assist clients in navigating the mortgage application process, evaluating client financial situation, and offering expert advice on Home Finance options and financial products. Having strong communication and analytical skills are essential, as well as a thorough understanding of mortgage regulations and market trends.

Key Responsibilities

•    Provide the administrative support to frontline sales channels for the seamless and speedy service for the end to end on boarding of Mortgage cases to achieve the service goals.
•    Retention of the existing customers to increase the Mortgage book size and to enhance the revenue in result.
•    Improve overall processing Turn Around Time and ensure service levels are up to set standards all the time. 
•    To give feedback to product team and Mortgage head to keep the mortgage policy market competitive based on the analysis of the customer queries and concern regarding the product.
•    Providing administrative support to the said business units, including managing paperwork, organizing documents, and maintaining accurate records.
•    To ensure mortgage penetration activities within business units i.e. RMs calling on assigned leads / presentations where required / stall activities
•    Assisting with customer inquiries, responding to emails, and handling phone calls to provide timely and helpful information.
•    Coordinating with various departments to facilitate the mortgage application process, ensuring all required documents are obtained and processed efficiently.
•    Assisting the secured sales head in managing daily operations and workflows within the channels.
•    Conducting preliminary assessments of loan applications to identify any missing or incomplete information and following up accordingly.
•    Assisting with the preparation and submission of mortgage applications, ensuring compliance with regulatory requirements and internal policies.
•    Monitoring and tracking the progress of mortgage applications of business units, keeping all stakeholders informed about the status.
•    Assisting secured sales head and arrange the training sessions of the channels where required.
•    Staying updated on industry regulations and best practices to ensure compliance and provide accurate information to customers
 

Skills

• Stakeholder management
• Time management 
• Strong communication skills
• Mortgage regulations & market trends
• Preferred 5-7 years of experience in housing finance 
• Minimum Qualification: Bachelors

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.