Job Description
Are you passionate about risk management, governance and delivering exceptional client outcomes? We are seeking a Director, Global Markets Client & Sales Operations Business Risk Manager to play a pivotal role in strengthening the risk and control environment across Global Markets Client & Sales Operations.
This role sits at the heart of a dynamic, global business, partnering with Operations, Sales & Trading, COO, Compliance, Operational Risk, Audit and Technology teams to identify, assess and mitigate operational, regulatory and client-impacting risks. You'll help drive a proactive risk culture, improve control effectiveness and support business growth while protecting clients and the franchise.
Key Responsibilities
- Provide risk and control oversight across Client & Sales Operations, including Client Onboarding, Client Relationship Management, Sales Support, Prime Services Client Solutions and Channels Enablement.
- Lead coordination of risk events, control issues, audit actions, regulatory matters and remediation programmes across multiple jurisdictions.
- Partner with stakeholders across Operations, Sales & Trading, Technology, Compliance, Audit and Risk functions to drive effective risk management and sustainable solutions.
- Support incident management, root cause analysis, issue remediation and governance reporting to senior management forums.
- Drive improvements to processes, controls, management information and governance frameworks to enhance transparency and reduce operational risk.
- Coordinate audits, assurance reviews, regulatory engagements and control assessments, ensuring timely completion of actions and closure of findings.
- Oversee key risk themes including client onboarding exceptions, complaints, control gaps, operational incidents, data confidentiality matters and service delivery issues.
- Promote a strong risk and control culture through coaching, collaboration and sharing lessons learned across teams and regions.
Skills and Qualifications
Essential Experience
- Strong background in Operational Risk Management, Business Risk Management, Controls, Governance or related disciplines within Financial Services.
- Experience managing audits, regulatory reviews, issue remediation and governance activities.
- Knowledge of client lifecycle processes, client onboarding, service delivery operations and control frameworks.
- Proven ability to influence and collaborate with senior stakeholders across business, operations and control functions.
- Strong analytical, problem-solving and risk assessment capabilities.
- Excellent communication and stakeholder management skills.
Desirable Qualifications
- University degree or equivalent professional experience.
- Experience in Global Markets, Client & Sales Operations, Client Onboarding, Risk Management or Regulatory environments.
- Understanding of operational resilience, business continuity, complaints management and regulatory engagement.
What We're Looking For
- A collaborative professional who builds trusted relationships and works effectively across global teams.
- Someone who demonstrates integrity, accountability and sound judgement.
- A proactive individual who identifies risks early and drives sustainable solutions.
- A continuous learner who thrives in a fast-paced and evolving environment.
- A confident influencer who can challenge constructively while maintaining strong partnerships.
Qualifications
- University degree preferred
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
