Job Summary

The Head, Conduct Risk will lead the Bank’s global strategy and framework for managing Conduct risk, ensuring the organisation meets regulatory expectations, delivers fair outcomes for clients, and maintains a culture of integrity. 

This leadership role is accountable for the oversight of both individual conduct and institutional conduct. The role requires a strategic thinker, capable of influencing senior stakeholders, embedding conduct considerations into business decision making and driving a proactive conduct risk culture across all levels of the organisation. 

The core responsibility of the role will be to ensure that the Bank has a robust, established, and embedded approach to the management of Conduct Risk to enable the Bank to become a leader in managing Conduct within the Financial Services Industry. There will be a focus on being data driven, uplifting our current MI to enable in-depth analysis and proactive interventions on Conduct. 

In addition, responsible to support the Global Head, Conduct and Regulatory Regimes to execute for the following: 
•    Support the Group in meeting its commitment of being ‘Here for Good’ by building a sustainable framework that places Compliance, Financial Crime and Conduct Risk (‘CFCR’) best practice standards, at the forefront of the Group’s agenda. 
•    Maintain independence, deliver timely responses and timely escalation of risks and issues where management tolerance of the firm is exceeded.  
•    Maintain constructive and effective stakeholder relationships with the relevant businesses and supporting functions. 
•    Support the management of regulatory relationships with all of the Group’s regulators whose rules the Group is subject to. 

Key Responsibilities

Strategy
•    Develop and execute the conduct risk strategy, aligned with the bank’s vision, values and regulatory obligations. 
•    Ensure there is a robust framework in place to the identification, monitoring, and mitigation of the risks associated with individual and institutional conduct. Ensure this is aligned with business strategies and risk appetite. 
•    Influence the Bank’s senior leaders to prioritise conduct considerations in decision making. 
•    Anticipate emerging regulatory trends and market developments across our footprint to adapt bank’s conduct risk approach. Lead on consultation papers and regulatory responses related to Conduct, including non-financial misconduct. 
•    Support the Global Head, Conduct and Regulatory Regimes in driving high standards of regulatory compliance and deliver key priorities and initiatives, aligned to CFCR performance scorecard.
•    Ensure the Group Code of Conduct and Ethics aligns with the Bank’s values. 
•    Champion ‘tone from the top’ approach to embed ethical behaviour and fair outcomes into all layers of the organisation.

Business
•    Uses a deep understanding of the Group’s policies and processes, and an awareness and understanding of the wider business, economic and market environment to support implementation of the Bank’s strategy.
•    Partner with business leaders to ensure conduct risk is understood, actively management and embedded. 
•    Drive business enablement through the effective and creative design of control frameworks so that good conduct and compliance becomes a strategic advantage. 
•    Develop and deliver of regular training and/or communications to country, regional and business/function stakeholders as required.
•    Lead engagement with industry forums on conduct matters, positioning the Bank as a leader in responsible business practices. 
•    Support Senior Managers, and business leaders, on cases involving serious misconduct. This includes provision of advice on the Individual and Senior Management Conduct Rules, impact on Fitness and Propriety, and any regulatory notifications/updates required. 

Processes
•    Maintain the Conduct Risk Management Standard and Group Supervision Standard to ensure core requirements to manage conduct risk are set. 
•    Ensure that Conduct Risk considerations are built into change processes, to enable conduct risk insights and challenge on major business initiatives, transactions and transformation programmes. 
•    Partner with key stakeholders across the first and second lines of defence to embed standards in business processes and provide advice as required on processes to ensure they are designed to prevent misconduct. 
•    Uplift and maintain the Group’s capabilities in respect of conduct analytics (including uplift and maintenance of the conduct dashboard) , ensuring that there are clear and consistent metrics for monitoring conduct, with forward looking indicators built in to allow for proactive interventions to be made to prevent misconduct.  
•    Responsible for ensuring the Group Code of Conduct and Ethics aligns with the bank’s values and is suitable for the annual attestation.
•    Oversee training and awareness programmes to build capability and accountability across the organisation, including leading the work on Global Conduct Week. 
•    Responsible for the Bank’s submission of Regulatory Reporting on Conduct Rule Breaches. 

People & Talent
•    Leadership and functional responsibility for team members. 
•    Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners. 
•    Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm. 
•    Promote the culture and practice of CFCR standards (including conducting business within regulatory requirements, and to high ethical standards) within the Bank and embed a Here for good culture and the Group Code of Conduct and Ethics. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across the Group. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. 
•    Stimulate an environment where forward planning, prioritisation, deadline management and streamlined workflows and collaborative, inclusive yet effective and efficient work practices are the norm. 
•    Assess competency and skill of the team on an ongoing basis to ensure alignment of skill set to the risk management demands of the CFCR function. 
•    Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives. Feedback should be provided regularly and on a timely basis. 
•    Ensure the provision of ongoing training and development to ensure that team members are competent, suitably skilled and qualified for their roles, ensuring that they have effective supervision in place to mitigate any risks. 
•    Ensure regular and documented management meetings with direct reports. 
•    Drive the migration of skill, knowledge, best practice and lesson learned across the network between CFCR colleagues especially in relation to legal/regulatory risks and compliance with relevant regulations and internal policies/standards. 
•    Build strong relationships with the wider Regulatory and Conduct Risks CFCR team and encouraging team collaboration. 

Risk Management
•    Own and maintain the Bank’s Conduct Risk Framework, ensuring it effectively covers both employee behaviours and institutional decision making. 
•    Define and monitor the Bank’s Conduct Risk Appetite, including metrics, thresholds and escalation triggers. 
•    Oversee conduct risk identification assessment and control effectiveness reviews across all business lines and geographies. 
•    Drive early identification and remediation of conduct risks, ensuring lessons learned are embedded. 
•    Lead thematic reviews and deep dives into high-risk areas, reporting findings and recommendations to senior management and the Board. 
•    Lead work with Risk Management Insights and Reporting workstreams under FFG to ensure there is comprehensive MI in place for Conduct risk to support robust oversight of key Conduct Risk issues and any Committee/regulatory reporting.
•    Support Audit/Assurance reviews relating to Conduct Risk taking place at region or globally, as required. 
•    Perform horizon scanning legislative or regulatory updates which may impact the Conduct Risk: Keep track of and provide advice to relevant stakeholders on the interpretation and application of regulatory expectations, laws, best practices and policies related to Conduct Risk.

Governance
•    Provide input into governance forums, ensuring conduct risk is effectively discussed and actioned; ensure that key Conduct risks are reported to senior management and relevant Group and Business risk committees.
•    Drive awareness and understanding of the regulatory framework in which the firm operates, and the regulatory requirements and expectations relevant to the role.
•    Lead on updates to the Board and Senior Management on the conduct risk profile, trends and strategic priorities. 
•    Ensure all conduct related policies are current, clear and effectively implemented across all markets. 
•    Maintain oversight of any remedial actions arising from regulatory findings, audit reviews and internal investigations.  
•    Develop Conduct communications (relevant control enhancements, news, lessons learnt, etc.) relevant to the Group. 
•    Represent CFCR as a Member of the Conduct Rules Forum, providing advice and decisions on potential Individual Conduct Rule Breaches. 

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
•    Global Head, Group Investigations 
•    Global Head, Employment Law 
•    Global Head, Employee Relations 
•    Risk & CFCR COO 
•    Risk & CFCR MT 
•    Group Public & Regulatory Affairs 
•    Business & Functions Conduct Leads 
•    Risk and CFCR Risk Owners and Policy Owners 
•    Cluster and Country Compliance 
•    Business and Functions Coverage teams in CFCR 
•    T&O Data and Analytics teams
•    RMI and Reporting Teams in Risk and CFCR. 

Other Responsibilities
•    Embed Here for good and Group’s brand and values in Conduct & Regulatory Regimes CFCR team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats);

Qualifications

• Extensive experience in conduct risk, internal controls, compliance and regulatory risk management
• Expertise in direct people management
• Background in second line of defense roles within major banks, consulting firms, or other financial institutional settings
• Sharp business acumen, strong leadership qualities, excellent interpersonal skills and multi-cultural awareness and sensitivity 
• Strategic vision for the function
• Ability and experience in managing geographically dispersed teams and stakeholders
• Ability to collaborate and work dynamically across country, cluster, business and group stakeholders 
• Understanding of best practice risk management techniques and frameworks
• Understanding of the key features of relevant laws and regulations relevant to the Group
• Exemplary integrity, ethics , independence and resilience
• Personal authority with proven ability to establish relationships and provide strong direction at the most senior levels of the Group and with regulators and other external stakeholders 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

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Visit our careers website www.sc.com/careers