Key Responsibilities

We have an exciting opportunity to join the CABM team! This is our Corporate Affairs Brand Marketing team. We are committed to a fair and inclusive recruitment process- should you require any reasonable adjustments, please let us know so we can aim to accommodate.

Our candidate will:

• Work on developing the global social media strategy
• Collaborate with teams across the bank to create innovative marketing strategies 
• Be able to identify the industry trends, use insights and understand the landscape of social media

The role involves:

• Overseeing the Social Media for the bank 
• Supporting the markets with strategic alignment and ensure a consistent brand voice
• Disseminate the global strategy, governance framework, standards, and guidelines to country teams in alignment with the Group social media and web strategy. 
• Collaborating with content owners to obtain valuable social media content. 
• Monitoring and reporting on the performance of social channels and adjust the strategy as required.
• Keeping up to date on industry knowledge 
• Managing the social media budget and external vendor management 

People & Talent

• The role will involve mentoring and managing the social media team 
• We would like the role holder to work in collaboration with the risk and control partners
• Ability to engage with senior stakeholders 
• Helping to upskill team members and assisting in developing them in line with the long term objectives 

Risk Management

• Lead on reputational risk management, working closely with the Reputational Risk Management team and Media team, as required.
• Ensure all social media activities comply with industry regulations and the Bank's policies, to mitigate risks associated with social media use, including reputational risks.

Governance

• Oversee the management of the social media governance across markets and function, ensuring compliance

Key stakeholders

• CABM
• Diversity and Inclusion Team
• Senior Group Members
• Customer Care teams 
• HR team
• Channel platform partners 
• Marketing and digital agencies 

Skills and Experience

We are looking for someone with strong experience and knowledge of the following:

• Social Media Strategy    
•  Digital Marketing Channels    
• Account Management     
• Content Management skills    
• Crisis Management    
• Data & Insights    
• Campaign Evaluation   
• Reporting & Analytics    
• Campaign Management 
• Customer Service   
• Sales and training    
• Personal data management    
• Financial analytics    
• Brand and Project management       

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.