Job Summary

We are seeking a Lead Experience Designer to join our Experience Team at Standard Chartered. This role focuses on shaping the experience of AI-driven systems that put people first, combining hands-on AI interaction design with rigorous experience research. You will play a key role in ensuring our AI solutions are intuitive, transparent, inclusive, and aligned with human values, driving continuous improvement across our global operations.

Key Responsibilities

• Lead and deliver research initiatives to inform human-centered, AI-driven experiences.
• Plan, facilitate, and integrate research into large-scale delivery teams and programmes.
• Conduct ethnographic studies, workshops, usability testing, and organisational behaviour analysis.
• Translate research insights into actionable personas, user journeys, and prototypes.
• Design and iterate AI interactions with explainability, trust indicators, and ethical considerations in mind.
• Champion responsible AI and embed ethical principles into design processes.
• Monitor design performance, identify opportunities for improvement, and advocate for change through research outputs and prototyping.
• Collaborate with cross-functional partners globally, presenting insights and recommendations to inform business decisions.
• Support the ongoing evolution of the global design process within the Experience Team.

Skills and Experience

•    HCD Thinking
•    UX Research
•    Communication Skills
•    Visual Design
•    Planning 

Qualifications

• 3+ experience in UX/service design, ethnographic research, or usability testing for digital projects.
• Degree in Cognitive Science, Design Research, AI/ML, or related fields.
• Proven expertise in human-centered design (HCD) and/or human-centered AI (HCAI) methodologies.
• Familiarity with AI/ML concepts, including ethical design and model limitations.
• Strong skills in user research, prototyping, A/B testing, accessibility, and usability assessment.
• Proficiency in UX tools such as Figma, Adobe Suite, InDesign, Excel, and PowerPoint.
• Ability to work independently and within global, cross-functional teams across multiple time zones.
• Strong organisational, time-management, and communication skills.
• Experience in embedding design within large-scale programmes and championing the user experience perspective.
• Expertise in standard UX software. Adobe, In Design, Figma, Excel and Power Point. Self-development of skills to keep up to date with fast changing trends.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.