Job Summary

Standard Chartered Services Limited (hereafter referred to as ‘SCSL’) is a non-regulated entity which hosts Group Technology resources, manages Group Technology contracts, and owns Group Technology software, hardware, and work-in-progress assets. SCSL is incorporated in the United Kingdom with branches in Singapore and Hong Kong.  SCSL consists of over 2,500 people across three markets (HK-154; SG-1349; UK-264), 1,200+ third party contracts with c.$0.8bn run costs and c.$2.0bn annual investment portfolio (for technology).   This role is paramount in ensuring strong overall governance, reporting, and ongoing commercial performance of SCSL.

The Head of SCSL key responsibilities include
•    the day-to-day operations of SCSL
•    delivery of the commercial targets for SCSL
•    alignment to the strategic direction of the Group Head of Technology & Operations
•    reporting to SCSL Board on performance and strategic outcomes
•    alignment to ServCo Strategy.
•    Direct support to Global Head, T&O Risk & Governance
•    Ownership of strategic governance forums for SCSL
•    SCSL compliance with SC Group standards, policies and guidelines

Key Responsibilities

Strategy
•    As part of the Technology & Operations (T&O) Risk & Governance Management Team and the SCSL Management team, create the SCSL strategy for the 3 to 5 year plan horizon which aligns’ to the overall Technology and Operations strategy and ensures the relevance of SCSL for future state SCB Group needs.  Drive the delivery and the execution of strategic initiatives in line with the financial goals and review with the SCSL Board on a regular basis progress on the SCSL strategy.

Business
As the accountable Senior Manager for the operation of the SCSL:
•    Have an awareness and understanding of the wider business, economic and market environment in which the group operates.
•    Influence the T&O delivery responses and solutions to critical business problems and ensure efficient delivery of the technology services
•    Forge deep relationships with Technology and Operations teams to ensure understanding and alignment of T&O’s performance and delivery execution.
•    Drive the development and adoption of common governance structures, frameworks, controls and protocols to be used by SCSL.
•    Attend required forums and committee meetings
Ensure the overall financial management enables the SCSL commercial objectives in collaboration with Technology Group Heads, COOs and CIOs to be attained, including:
•    Managing SCSL profitability and financial budget.
•    Managing the running cost of SCSL within budget.
•    Accuracy and integrity of the monthly financial process for intracompany charging
•    Managing SCSL liquidity and efficient use of capital requirements
•    Managing SCSL contribution to wider SC Group Corporate Planning
•    Ensuring accounting treatment and reporting is in conformity with local regulations and Group policy.

Processes
As the accountable Executive for SCSL deliver
•    Ensure the delivery of SCSL business performance 
•    Ensure all processes across SCSL comply with approved SC Group policies and procedures.
•    Promote a culture of continuous process improvements and simplifications 
•    Ensure the integrity and compliance with SC Group Policies and Procedures for overall management of Third Party contracts
•    Ensure resilience across SCSL operations
•    Ensure compliance with SC Group Tax Transfer Pricing principles and Accounting treatment when pricing services
•    Support the Country and Regional CEOs, alongside the Group Heads, COOs, and CIOs to cascade structured and disciplined operations processes from the SCSL to the countries.

People & Talent
As part of the T&O Risk & Governance Management Team and the SCSL Management team
•    Champion and act as an enterprise leader and role model of the Group’s brand, values, and culture for SCSL
•    Ensure compliance with SC Group People and Performance evaluation processes
•    Ensure complete and accurate inputs to SCSL Management Team as required
•    Ensure the right skills and capabilities are in place for SCSL
•    Build and lead a high-performing leadership team
•    Ensure an integrated and collaborative approach to people and talent management across the business and functions that facilitates cross-functional development as appropriate.
•    Ensure that there is a high-quality succession pipeline for all direct and matrix reports and their one downs.
•    Foster a culture of innovation, accountability and collaboration

Risk Management
•    Ensure all material risks, including all risk types which affect SCSL are properly monitored, managed and where necessary escalated to relevant committees in accordance with the Group’s risk management framework. 
•    Provide input into risk appetite, risk limits and risk acceptance for the SCSL  
•    Anticipate risks and issues likely to have a material impact on the services provided to SCB Group and seek to manage or mitigate such risks and issues. 
•    Protect and enhance the Group’s reputation and image in SCSL

Governance
•    Across SCSL operations, ensure compliance with the highest standards of regulatory conduct and compliance practices as defined by internal SCB Group and external requirements.
•    Understand, and balance, the Group’s objectives, and the expectations of both the home (FCA/PRA) and host (SG, HK) regulators when overseeing the Group’s operations in the country and when engaging with regulators. 
•    Embed the Group’s values and code of conduct in SCSL to ensure adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture of the Group.
•    Ensure SCSL follows Environmental and Social Risk Management policies & procedures.
•    Ensure appropriate conduct of SCSL commercial operation through effective policies and controls, robust staff training and transparent communication.
•    Perform the responsibilities assigned to a Head of under relevant Group policies and procedures.
•    Implement and maintain an effective SCSL organisation structure, management team, risk management framework, systems and infrastructure to monitor, direct and control the working of the business and all functions, entities and operations in SCSL. 

•    Ensure that SCSL prepares, tests and regularly updates Business Continuity Plans and when necessary invoke the Crisis Management Plan and/or Business Continuity Plans.
•    Ensure that the company secretarial activities of each entity are undertaken by an individual with the appropriate skill and expertise to perform the responsibilities with support from an approved Third-Party Company Secretarial Specialist as required.
•    Each entity has an appointed Responsible Person (“RP”) and that the RP maintains an accurate record of the entity’s data in Blueprint (including Volcker specific data fields) in a timely manner.
•    To act as the Accountable Executive for the entity/ies assigned in Blueprint and to be accountable for understanding its/their purpose and risks, for providing material updates to the Governance CEO for maintaining the accuracy of the information in Blueprint, and to undertake the Accountable Executive responsibilities as set out in the relevant Subsidiary Governance Standard. 

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    Effectively ensure and intensify internal controls by keeping abreast with developments of applicable local laws and regulations on accountabilities.
•    Perform job duties with diligence, contribute to efforts as an individual or as a team member so as to avoid any actual or potential legal sanctions, regulatory penalties, material financial loss, or adverse reputational impact on the Bank.

•    Be responsible for failure to follow relevant rules and processes, failure to properly perform the responsibilities, and implement corrections.  
•    Properly perform the duties on supervisory, audit and risk control, including but not limited to: contribute in the formulation or amendment of audit, risk control and accountability policies; participate in the internal investigations or reviews on regulatory failure such as accountability review
•    Be responsible for regulatory failure or risks arising from or in connection of the event over which the employee has the duties of management and/or leadership or in connection of failure to perform the duties on supervisory, audit and risk control
•    Be responsible for regulatory failure or risks arising from or in connection of failure to perform the duties on supervisory, audit and risk control
•    Cooperate with any investigations or reviews on regulatory failure such as accountability review.
•    Properly perform the duties on management and ensure the effectiveness of internal controls.
•    Be responsible for significant losses due to failure of effectiveness of internal control
•    Properly perform the duties on supervisory, audit and risk control, including but not limited to: contribute in the formulation or amendment of audit, risk control and accountability policies; participate in the internal investigations or reviews on regulatory failure such as accountability review

Skills and Experience

•    Governance and Reporting
•    Data Analytics
•    Financials Management
•    Performance Management
•    Vendor Management
•    Risk Management

Qualifications

Candidate is required to demonstrate / provide evidence of:
•    Significant experience in a Senior Technology Management Position, Technology Finance, type roles (preferably in financial services)
•    Understanding the operational environment, processes and controls needed to execute requirements.
•    Experience in a professional corporate environment having scoped, shaped and delivered commercial outcomes and improvement agendas.
•    Being a results-driven professional. Takes ownership to deliver, with a high level of flexibility and a preparedness to ‘roll up his/her sleeves’ to get the job done. •    Proven success in holding individuals accountable for progress against agreed deliverables.
•    Strong stakeholder management skills, with the ability to build relationships and influence across all levels of the organisation.
•    Effective influencing and communication skills – oral, written and presentation. Proven success in communicating technical information in a simple way.
•    Being a team player: multi-culturally aware with a proven ability to work in a global service delivery model, with onshore and offshore resources.
•    A proven ability to work independently, solve problems and make balanced judgments / decisions
•    Understanding of and commitment to the Group’s core values
•    Education     Post Graduate Qualification Preferred

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.