The Personal Assistant (PA) provides comprehensive and proactive administrative support to the Global Head of Enterprise Risk Management (ERM) & Deputy Chief Risk Officer (CRO). Based within the ERM function, the role is critical in ensuring the smooth running of the Global Head’s office through efficient diary management, stakeholder coordination, and high-quality administrative delivery.

The PA will act as a trusted gatekeeper and liaison, supporting the ERM Management Team and contributing to key business initiatives, departmental communications, and team events.

This role is ideal for a highly organised and proactive professional who thrives in a senior executive support environment and is comfortable operating within a global risk and governance framework.

Key Responsibilities

Executive & Administrative Support

• Manage a complex and dynamic diary, prioritising sensitive and high-impact matters.
• Coordinate internal and external meetings, ensuring agendas, papers, and briefing materials are prepared in advance.
• Arrange domestic and international travel, including flights, accommodation, visas (where required), and detailed itineraries.
• Draft and edit correspondence, including emails, memos, and presentations.
• Act as the primary point of contact for internal and external stakeholders engaging with the Global Head, ERM.
• Handle telephone calls, meeting room bookings, and general office logistics.
• Process business expenses and manage vendor invoices in a timely and accurate manner.
• Maintain comprehensive and confidential records and documentation.

Business & Team Support

• Provide administrative support to the ERM Management Team as required.
• Coordinate and organise departmental town halls, off-sites, and team events.
• Support the production and distribution of internal communications.
• Contribute organisational expertise to designated business initiatives and projects.
• Undertake ad-hoc administrative assignments on behalf of the Global Head, ERM and the wider team.

Skills & Experience

• Proven experience as a Personal Assistant supporting senior executives in a corporate or financial services environment.
• Demonstrable expertise in complex diary management, meeting coordination, and travel planning.
• Experience organising team town halls, off-sites, and corporate events.
• Strong experience managing expenses, invoices, and vendor coordination.
• Excellent written and verbal communication skills in English.
• High level of discretion, professionalism, and confidentiality.
• Strong interpersonal skills with the ability to engage confidently with senior stakeholders.
• Exceptional organisational and prioritisation skills with the ability to multitask effectively in a fast-paced environment.

Qualifications

• Fluency in English (written and spoken).
• Proficiency in Microsoft Office (Outlook, Word, PowerPoint, Excel).
• Relevant administrative or business support qualification 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.