Job Summary

The Personal Assistant role provides high-quality administrative and coordination support to Shoaib Yaqub, Global Head of CSRA, Ralf Schinkothe, Head of Corporate Credit Analyst Team and Nicolas Decaillet Global Head Strategic & Technical Advisory, Oil & Gas and with additional ad hoc support to their teams.
This role supports the smooth day-to-day running of senior leaders and their teams through proactive diary management, meeting coordination, travel and expense administration, stakeholder follow-up, records discipline and timely completion of operational requests.

Key Responsibilities

Provide executive administrative support
•    Manage and prioritise diaries/calendars for both MDs, including sensitive and time-critical matters; coordinate internal meetings and external client meetings; arrange meeting logistics including room bookings and act as a reliable point of contact for internal and external parties relating to both teams.
Manage travel, expenses and approvals
•    Arrange travel, hotel bookings and itineraries for client meetings and business commitments. Coordinate lunch and dinner reservations and obtain gifts and entertainment approvals where required. Process business expenses for the three MDs and act as delegate to check direct report expenses against travel policy.
Monitor travel budget and policy requirements
•    Monitor travel budget usage and policy requirements, ensuring T&E policy is adhered to and that approvals are obtained and recorded appropriately.
Coordinate operational requests and follow-up
•    Undertake general administrative activities including telephone calls, Request Management System (RMS) requests, annual leave requests and e-procurement requests. Approve delegated expense and HR/IT requests on behalf of line managers after verifying the relevant information.

Maintain records and action tracking
•    Maintain comprehensive and accurate records, collate information, update managers where required, issue daily reminders, and follow up on actions that arise.
•    Embed values and conduct expectations
•    Embed Here for Good and the Group’s brand and values. 
Measure of Success
•    Senior leader effectiveness: diaries, travel, expenses and approvals are managed proactively, accurately and in line with required timings and policy expectations.
•    Stakeholder experience: internal and external stakeholders receive timely, professional and well-coordinated support for meetings, logistics and follow-up activities.
•    Operational discipline: records, requests, actions and approvals are tracked accurately and followed through to completion.
•    Policy adherence: travel, expenses, gifts and entertainment, HR/IT and procurement activity is checked and processed in line with relevant policies and delegated authority.
 

Motivations

•    Creating order and momentum for senior leaders and busy teams through disciplined prioritisation, anticipation of needs and follow-through. 
•    Building trusted relationships with internal and external stakeholders and being the dependable point of contact for coordination, logistics and operational support. 
•    Solving practical operational issues quickly, especially when priorities shift or sensitive matters require discretion.

Qualifications

Key Experiences    
•    Experience supporting senior leaders and managing complex diaries across internal and external stakeholder groups
•    Experience coordinating client meetings, travel, itineraries, expenses, approvals and room/logistics arrangements
•    Strong working knowledge of administrative processes, record keeping, requests management and policy adherence

Languages    
•    English 

Skills and Experience

•    Executive diary and calendar management
•    Meeting and stakeholder coordination
•    Travel, expenses and T&E policy administration
•    Confidentiality and discretion
•    Administrative systems: RMS, e-procurement, HR/IT requests
•    Records management and action tracking
•    Collaboration and customer focus
•    Managing ambiguity and prioritisation 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.