Summary

Join Standard Chartered as a Prime Services Business Account Manager, where you will play a pivotal role within the Client Solutions team dedicated to delivering exceptional client experiences. This dynamic position is central to managing the end-to-end client relationship post-sales, ensuring seamless onboarding, ongoing support, and effective communication across multiple stakeholders. You will bridge the gap between front office activities and operational teams, enabling an efficient and responsive service environment.

Our commitment to an equitable and inclusive recruitment process ensures every candidate is welcomed, and we actively support reasonable adjustments to accommodate individual needs. This role is ideal for detail-oriented professionals with a passion for client service excellence, operational efficiency, and strategic business collaboration.

As part of a global financial institution with a rich heritage spanning over 170 years, you will contribute to a team that values integrity, innovation, and diversity. Your efforts will help uphold our promise of delivering integrated and consistent service experiences that meet and exceed client expectations across our operational footprint.

Key Responsibilities

Strategy:

• Maintain and elevate the quality and consistency of client services, ensuring every interaction reflects our commitment to excellence.
• Develop a deep understanding of the company’s strategic objectives and align client servicing activities with the goals of Sales and Product teams to ensure synergy in reaching corporate targets.
• Supervise prioritization frameworks for client queries, particularly for premium clients, ensuring timely and fair resolution while managing competing demands judiciously.
• Champion continuous improvement initiatives by identifying opportunities to optimize daily operational processes and business-as-usual tasks.
• Collaborate closely with technology and project teams to influence the development and launch of new product offerings tailored to client needs.

Business:

• Partner effectively with business units to transition product initiatives from strategic investment to design, implementation, and operational execution, securing cross-functional support as required.
• Innovate and implement client-centric solutions that enhance user experience and contribute to revenue growth.
• Manage strong, ongoing client relationships through regular performance reviews and proactive engagement.
• Lead and participate in regional and global projects aimed at enhancing operational effectiveness and client satisfaction.

Processes:

• Oversee end-to-end client contact processes to guarantee high standards in service delivery, actively supporting initiatives to improve efficiency and reduce client complaints.
• Act as the client’s advocate within the organization, promoting changes that enrich the client experience.
• Drive client onboarding procedures onto the Prime Services platform, ensuring smooth transitions and comprehensive support.
• Ensure rapid resolution of client inquiries and escalations by coordinating with various internal teams such as IT support, credit, legal, and operations.
• Conduct detailed portfolio analyses to verify margin and fee compliance, supporting the financial integrity of client accounts.

Qualifications

• Significant experience in business account management or client servicing roles within financial services, preferably in Prime Brokerage or OTC Clearing environments.
• Strong understanding of Foreign Exchange (FX) and Interest Rate products relevant to Prime Services.
• Demonstrated expertise in account management and service delivery operations, with a focus on client relationship management and operational excellence.
• Excellent communication and interpersonal skills, capable of building rapport across diverse teams and client segments.
• Proven ability to manage complex client interactions and resolve escalations efficiently and professionally.
• Proficiency in evaluating portfolio data for margin and fee analysis to support client servicing strategies.
• Willingness and flexibility to work onsite in London full-time during initial onboarding phase, transitioning to a hybrid work model thereafter.
• A proactive approach to continuous personal development and learning within a dynamic financial services context.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers