Summary

Embark on a rewarding career as a Prime Services Business Account Manager at Standard Chartered, a role integral to the Client Solutions team dedicated to fostering exceptional client experiences within our Prime Services division. This position is strategically positioned to manage comprehensive client relationships from post-sales through onboarding, ongoing support, and proactive stakeholder communication. By working closely with front office teams and operational units, you will ensure that service delivery is seamless, efficient, and responsive to the evolving needs of clients.

The ideal candidate thrives in a dynamic and collaborative environment, consistently demonstrating meticulous attention to detail, a passion for service excellence, and an aptitude for strategic partnership. Your contributions will directly impact the delivery of trusted, integrated services that support our clients' success, reinforcing Standard Chartered’s commitment to integrity, innovation, and diversity within the global financial landscape.

As part of our team, you will engage with a global network spanning multiple markets and operational footprints, playing a critical role in maintaining our reputation as a leading institution that values equitable, inclusive recruitment and supports every individual's unique needs and contributions.

Key Responsibilities

• Drive continuous enhancement of client service quality and consistency, ensuring each client interaction reflects the highest standards of professionalism and aligns with our brand promise.
• Integrate a comprehensive understanding of Standard Chartered’s strategic goals to coordinate client service efforts with Sales and Product divisions, creating synergy and amplifying value for corporate objectives.
• Implement and oversee prioritization frameworks for client inquiries, with particular attention to premium clients, guaranteeing timely, transparent, and equitable handling of requests amid competing priorities.
• Lead initiatives to streamline operational workflows, promoting efficiency through automation, process redesign, and best practices that support business-as-usual activities.
• Collaborate intensively with technology and project management teams to influence product development and implementation tailored to specific client needs and market demands.
• Facilitate seamless transitions of product initiatives from inception through design, deployment, and operational integration, leveraging cross-functional relationships to ensure successful outcomes.
• Innovate client-focused solutions that elevate the user experience, contribute to revenue growth, and reinforce loyalty.
• Maintain robust client relationships with ongoing engagement strategies including regular account performance reviews and proactive issue management.
• Contribute leadership and expertise to regional and global programs aimed at enhancing client satisfaction and operational excellence.
• Manage end-to-end client contact processes, upholding stringent service standards and promoting initiatives that drive operational efficiency and reduce client dissatisfaction.
• Serve as the internal advocate for clients, championing enhancements that improve overall client experience and satisfaction.
• Lead the end-to-end client onboarding process for the Prime Services platform, ensuring accuracy, compliance, and a positive client journey.
• Coordinate rapid responses to client inquiries and escalations through cross-departmental collaboration with IT, credit, legal, and operational teams.
• Conduct meticulous portfolio reviews focused on margin analysis and fee compliance to uphold financial integrity and support informed client servicing strategies.

Qualifications

• Extensive experience in managing business accounts or client services within financial services, with a strong understanding of Foreign Exchange Prime Brokerage or OTC Clearing environments.
• Proven expertise in Foreign Exchange (FX) and Interest Rate products pertinent to Prime Services.
• Experience in account management and service delivery operations, with a focus on client relationship management and operational excellence.
• Excellent communication and interpersonal skills, capable of building rapport across diverse teams and client segments.
• Proven ability to manage complex client interactions and resolve escalations efficiently and professionally.
• Proficiency in evaluating portfolio data for margin and fee analysis to support client servicing strategies.
• Willingness and flexibility to work onsite in London full-time during initial onboarding phase, transitioning to a hybrid work model thereafter.
• A proactive approach to continuous personal development and learning within a dynamic financial services context.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers