Job Summary
Lead client onboarding and implementation across Securities Services in Europe and the Americas. Based in London, you’ll manage complex institutional mandates from award through activation, stabilisation and handover, working across custody, clearing, fund services and digital assets.
This is a hands-on leadership opportunity to help rebuild and grow the regional implementation function. You’ll partner closely with Sales and cross-functional teams to deliver a strong client experience while balancing commercial objectives, product capabilities and risk requirements.
Key Responsibilities
- Define and deliver the regional implementation strategy, aligning priorities and resources with business growth and client needs.
- Lead complex, multi-market client implementations from mandate award through onboarding, go-live, stabilisation and handover to Client Service.
- Establish delivery plans, milestones, governance and reporting, managing dependencies and resolving or escalating issues.
- Coordinate account opening, client due diligence, legal documentation, market setup, connectivity, testing, asset transfers and data migration.
- Partner with Sales early in client discussions to assess solution feasibility, implementation timelines and resource requirements.
- Identify cross-sell opportunities where appropriate, without direct sales ownership.
- Act as the senior implementation contact for clients, coordinating Product, Operations, Technology, Legal and Compliance.
- Lead and develop the regional implementation team, allocating resources, setting objectives and building consistent delivery standards across locations.
- Maintain effective risk controls and audit-ready records, ensuring delivery meets applicable policies and regulatory requirements.
- Improve implementation methods through standardisation, automation and lessons learned and contribute to product enablement and complex change initiatives.
Motivations
• Client impact: Delivering a strong onboarding experience, timely go-live and stable outcomes for complex institutional mandates.
• Complex delivery and improvement: Solving multi-market, multi-product implementation challenges while improving efficiency and balancing commercial outcomes with risk discipline.
• People and collaboration: Developing geographically dispersed teams and bringing clients and cross-functional partners together to deliver shared outcomes.
Skills and Experience
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A background in Securities Services, custody or a closely related institutional servicing environment, gained within a bank, asset manager or other sell-side or buy-side organisation.
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Knowledge of fund services, fund accounting or middle-office operations.
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Experience implementing digital asset or tokenisation solutions.
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Practical involvement in client implementations across Europe and the Americas.
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Project and programme management skills, including the ability to coordinate complex onboarding and transition programmes.
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Understanding of Securities Services products, including custody and clearing, fund services and digital assets, alongside their operational requirements and global market infrastructure.
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Ability to lead and develop teams through coaching, resource planning and collaboration across locations and time zones.
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Ability to build relationships with senior clients and work collaboratively across Sales, Product, Operations, Technology, Legal and Compliance.
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Considered judgement and organisational skills,with the ability to balance client requirements, commercial priorities, delivery capacity and risk.
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Clear written and verbal communication, attention to detail and adaptability when handling competing priorities.
Qualifications
- A degree or equivalent qualification in finance, business, economics or a related discipline.
- A project management qualification, such as PMP, PRINCE2, MSP or an Agile qualification, or a relevant industry qualification would be advantageous.
About Standard Chartered
We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.
Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.
What We Offer
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
- In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.
Visit our careers website to learn more about us: www.sc.com/careers.
