Job Summary

As part of the Experience Design team you will play a critical role in driving human centered design strategies and deliver exceptional product and service experiences. Working collaboratively with cross-functional partners, you will ensure that experience drives every stage of the design and development process. This will involve planning and integration into larger delivery teams, conducting research, workshops, driving insights, creating personas, working on user journeys, and validating outputs in our offices all over the world. This is a role for a candidate with an ethnographic research or service design background interested in people and design. Given the nature of this role, we are looking for experienced candidates with a unique blend of innovation process improvement and functional expertise. We are looking for a professional who will bring agile thinking, an understanding of process data and can thrive in a virtual, global team.

Key Responsibilities

•    Work collaboratively within the experience team and programme teams to set up and run research, all within the context of business requirements
•    Through a breadth of user research methodologies, develop an intimate knowledge of employee requirements and organisational behaviours, to enable clear definition of employee journeys
•    Apply innovative methodologies (such as HCD thinking) to plan and facilitate the most efficient approach to design and improvements
•    Deliver intuitive user experiences, translating research into user journeys, personas, all optimised for a wide range of devices and interfaces
•    Monitor and identify design opportunities & performance within the core products and develop solutions to counter them, selling these solutions into the wider business through research output, prototyping and user-testing 
•    Clearly and effectively communicate design processes, ideas and solutions to the wider business
•    Bring a user-centred design approach to UX decisions on potential future features and functionalities
•    Champion the experience perspective across the organisation
•    Support the Experience team in actively developing, monitoring and improving the global design process
•    Clearly convey insights and expertise to stakeholders to inform and validate business decisions

Qualifications

•    3-5 years experience of relevant experience working on usability testing for digital projects and or ethnographic research
•    Demonstrable UX design or service design experience 
•    User-centred design skills, including delivery of user research and testing, ethnographies, A/B testing, prototyping, usability and accessibility assessment
•    Attention to detail and accuracy
•    A self-starter, who is able to plan and structure work, understanding the principles involved with integrating into large scale programme teams without supervision
•    Excellent organisational and time keeping skills
•    Global mind set, experience of working across multiple time zones
•    Ability to work with stakeholders to understand detailed requirements and design complete user experience that meet business needs and vision
•    A team player, who is culturally aware

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers