Job Summary

We are inviting a highly skilled and motivated professional to spearhead the Operational Technology & Cyber Risk (OTCR) management at the country level within our organization. This pivotal role encompasses the responsibility for ensuring the integrity and effectiveness of OTCR risk-return decisions, embedding OTCR risk frameworks, policies, and standards, and maintaining compliance with relevant local regulatory requirements.

The successful candidate will play a major part in driving transparent, well-informed risk management practices that align with both the Group’s standards and the specific needs of the country. They will act as the primary point of governance over OTCR risks arising from end-to-end processes, ensuring rigorous control design and diligent monitoring of risk mitigation measures.

This role requires a strategic mindset to integrate OTCR risk management seamlessly with business objectives, delivering critical insights and analytics to senior country management and contributing to regulatory reporting and stress-testing activities. The candidate will foster talent development within the team and ensure succession planning to sustain knowledge and leadership continuity. A collaborative approach is essential for building strong working relationships with business functions, regulators, and Group OTCR teams

Key Strategic Objectives include:

• Ensure all OTCR risks are consistently assessed with transparent risk-return and cost-benefit resolutions in accordance with Group Risk Appetite.
• Embed and communicate OTCR frameworks, policies, and standards effectively throughout the country operations.
• Maintain control oversight on aggregate OTCR risk levels, ensuring robust risk controls and monitoring.
• Fulfill all local regulatory obligations related to OTCR risk governance, conduct, and prudential standards.
• Lead representation of OTCR matters in country-level governance forums and execute country-wide assurance activities and regulatory reporting.
• Conduct regular stress testing and scenario analyses to evaluate potential impacts on capital adequacy and risk exposures.
• Champion talent development and succession planning within the OTCR risk function.

Key Responsibilities

Business Responsibilities

• Collaborate with the Chief Risk Officer and executive risk committees to align Bank’s strategic plans with OTCR risk appetite and compliance requirements.
• Engage cross-functional stakeholders such as Business, Finance, Legal, and Compliance teams to foster a culture of OTCR risk awareness and proactive management.
• Identify, assess, and report critical OTCR risks, challenging first line business units to substantiate risk identification and control measures effectively.
• Communicate risk decisions transparently and professionally, ensuring rationale is clearly explained to internal stakeholders, including when rejecting proposals.
• Maintain strong engagement with regulators to understand evolving requirements and proactively shape expectations related to OTCR risk management.
• Oversee the adequacy, integrity, and continuous improvement of OTCR risk measurement methodologies and reporting tools.
• Adopt a forward-looking perspective by incorporating emerging external risk factors and ensuring mitigative actions are in place.

Process and Operational Responsibilities

• Manage the OTCR risk portfolio within established risk limits, ensuring that overall risk exposures remain within agreed parameters.
• Identify and facilitate training needs for the OTCR risk team, collaborating with Group OTCR to build and maintain strong risk management expertise locally.
• Provide practical guidance and support to Risk staff on the implementation of Group policies and standards, ensuring applicability and effectiveness within the country context.
• Define and monitor key risk indicators specific to the country’s OTCR risk profile and escalate issues or concerns to relevant governance bodies within the country or cluster.

Risk Appetite
•    Review and challenge the country strategy where it is not aligned with the country risk appetite.
•    Maintain OTCR risk capability and a control environment which is in line with the OTCR related   Frameworks.
•    Assess periodically the Country OTCR risk profile. 
•    Conduct, at least annually and with guidance from Group & Country specialists, the Risk Appetite Refresh for OTCR and monitor the approved metrics on ongoing basis and escalate incidents of breach to respective Committees.

Risk Ownership
•    Provide a central contact point and oversight over all controls required to effectively manage OTCR risks within Country that arises from the end-to-end processes.
•    Challenge the completeness of risk identification, monitoring and assessment of the corresponding control activities required within the end-to-end processes as undertaken by the country  to identify and follow through the remediation by the 1st line owners of any significant deficiencies.
•    Ensure compliance with the OTCR related Framework, Policies and Standards 

Skills and Experience

Key skills and experience required for this role include:

• Proven expertise in Operational Technology and Cyber Risk (OTCR) management within financial services or similarly complex regulated environments.
• Strong risk business partnering capabilities, demonstrating the ability to align risk frameworks with business goals while influencing decision making effectively.
• Change management proficiency to lead enhancements in operational risk processes, frameworks, and cultural adoption.
• Exceptional communication and interpersonal skills, capable of articulating complex risk concepts clearly to diverse stakeholders including executives and regulators.
• Experience with cross-functional collaboration, driving risk culture improvements and embedding risk awareness into daily business operations.
• Capability to manage and support team development, ensuring the continuous growth of technical skills and professional capabilities.

Qualifications

• Successful completion of minimum 5 O'level Credits including English and Mathematics.
• Bachelor’s degree or equivalent qualification in Banking, Finance, Risk Management or related discipline.
• Verification of qualifications by the Zambia Qualifications Authority (ZAQA) is essential.
• Professional certification in Risk Management or an equivalent qualification demonstrating competency in this field.
• At least 5 years of relevant experience in Operational Risk Management, with a demonstrable record of managing OTCR risks.
• Deep understanding of Corporate and Institutional Banking products such as Cash Management, Trade Finance, Credit, and Lending.
• Proven ability to work effectively with business units to embed risk-aware decision-making across organizational processes.
• Strong leadership in change management related to operational risk frameworks and compliance requirements.
• Excellent communication and influencing skills, enabling clear conveyance of complex risk topics to varied audiences.
• Experience in managing collaborative efforts across functions and nurturing a strong risk culture.
• Capability to coach and mentor teams, fostering continuous professional skill development and succession preparedness.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.