Job Description

We are looking for a Relationship Manager to manage and grow a portfolio of institutional clients within the Digital Assets space. This role sits at the intersection of client engagement, strategy, and risk, and plays a key part in shaping and delivering a best-in-class client experience aligned to the Bank’s global Digital Assets strategy.

You will act as a trusted advisor to complex clients, building long-term partnerships, identifying growth opportunities, and ensuring strong governance throughout the client lifecycle.

Key Responsibilities

• Manage a portfolio of institutional Digital Assets clients, delivering high-quality, consistent client service
• Contribute to the development of the client pipeline and execution of the global client management strategy
• Retain existing relationships while identifying and progressing new business and referral opportunities in partnership with Sales and internal teams
• Act as a trusted advisor, anticipating client needs and supporting long-term relationship growth
• Serve as a regional escalation point for client issues, leading resolution in line with agreed escalation frameworks
• Support client onboarding and ensure robust ongoing relationship governance
• Collaborate across the network to deliver consistent, high-quality service across locations
• Review client feedback and drive continuous improvement in partnership with internal stakeholders

Skills and Qualifications

Skills

• Exceptional relationship management and stakeholder influencing capability
• Strong analytical skills with the ability to navigate complex client environments
• Commercial acumen with the ability to identify cross-sell and growth opportunities
• Strong programme and issue-management skills, with attention to detail and execution discipline
• Proven ability to manage change and operate effectively in evolving markets
• Excellent written and verbal communication skills

Qualifications

• Bachelor’s degree or equivalent higher education qualification
• Strong interest and conviction in Digital Assets; relevant certifications or training are an advantage
• Extensive end-to-end knowledge of Securities Services within Transaction Banking
• Proven experience managing institutional or complex client relationships
• Strong understanding of governance, risk, and regulatory frameworks
• Fluency in English; French and/or German is a strong advantage

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.