Job Summary

The Head of Emerging Payments will be instrumental in shaping and driving forward the emerging payment agenda for Transaction Banking Cash. This role not only supports key growth objectives but also seeks to enhance the Bank’s reputation as a leader in the digital currency and digital commerce spaces.

Focus will be on establishing capability for the "future of payments - 24x7, programmable payments, tokenised deposits, stable coins", and other Digital Commerce payment solutions, to meet the liquidity and settlement needs of Corporates and Financial Institutions.

The individual is expected to manage at a group wide level
•    Strategic Leadership: Provide leadership, vision, and strategy for growing and evolving Emerging Payments products and solutions.
•    Governance and Commercialization: Oversee governance, commercialization, and P&L for the products in the portfolio.
•    Platform Management: Manage and enhance the Emerging Payments product platforms in the portfolio to meet current and future needs.
•    Product Strategy and Execution: Develop, execute, and commercialize the product strategy, ensuring alignment with robust product governance and risk lifecycle management.
•    Innovation and Growth: Drive innovation by identifying, developing, and enhancing products and services to grow drivers, revenues, and profits, consistent with the overall transaction banking strategy.
•    People Leadership: Lead and develop the immediate and broader team across product, technology, and operations.
•    Thought Leadership: Produce thought leadership articles and engage visibly in the industry.

Key Responsibilities

Strategy
•    Develop and drive the vision, strategy and roadmap for the Emerging Payments products and solutions, and ensure these are communicated to all stakeholders. 
•    Garner required senior management buy-in and pave the way for continued product development investment in accordance with product and digitisation roadmap.
•    Own new product and solution launches to ensure that they meet defined commercialization and implementation standards. 

Business
•    Build a coherent, adaptive Product Vision and Strategy that clearly articulates the business value of the product suite for our clients and for our stakeholders. The Product Vision and Strategy will:
o    Provide an end to end product lifecycle architecture that maps out the technology and data ecosystem that will be designed along with the process and governance required;
o    Take into account capabilities and resourcing of country and regional stakeholders;
o    Set agreed client servicing and product delivery standards with our global technology and service teams; 
o    Include a robustly defined operating plan outlining product release timelines and implementation with coordination of all the activities required to bring the product to the client/market. This will involve collaboration between various teams – namely, risk, legal, compliance, technology as well as managing the dependencies across the various phases of the product development.
•    Oversight of the P&L of the products in the portfolio, and ownership of the business strategy to deliver against budget targets.

Processes
•    Be the subject matter expert working with Operations, Sales, Services, Implementation and Channels teams to ensure successful and smooth implementation of product solutions.
•    Establishes new product development strategies and processes for the organization.
•    Champions the use of new technologies to enhance the product development life cycle.
•    Establishes an organization's product development policies and procedures.
•    Builds product development life cycle best practices within the industry.
•    Predicts the industry trends and directions of the product development life cycle.

People & Talent 
•    Responsible for leading, directing and influencing teams, to deliver the priorities of Emerging Payments Product Management including: 
o    Creating momentum and conviction towards the Product Vision and Strategy;
o    Sense making the business context and drivers, while adopting a strategic mindset to advise senior business leaders across a broad spectrum of frameworks and solutions
o    Providing guidance, coaching, mentoring and development to product and sales teams whilst role modelling nimble learning (People Leadership)
o    Providing advisory, constructive challenge and thought leadership perspectives on a range of opportunities and challenges within the larger Transaction Banking community (Thought Leadership) 
•    Responsible for ensuring a sustainable organizational focus on deepening product management excellence across the organization underpinned by investment in promoting and extending the brand of the Cash Management at all levels of the enterprise.  
•    Responsible for relentlessly focusing on the medium to long term commercial success of the organization through the implementation and adaptation of product solutions that correlate to improving revenue momentum and operating margins, increase client satisfaction and repeat business custom and overall productivity while reducing material risk exposures and inculcating a culture of conduct.

Risk Management
•    Builds deep and comprehensive knowledge of local regulations and initiatives of local industry bodies to stay ahead of the regulatory change agenda and how it affects the product lifecycle.
•    Takes the initiative regarding regulatory, reputational and ethical matters by providing proactive advice to sales and implementation teams.
•    Ensures adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations.
•    Effectively identifies, escalates, mitigates and resolves risk and compliance matters in a timely manner.

Governance 
•    Accountable, as Group Process Owner for Emerging Payments product risks within the product management discipline
•    Maintains timely renewal of global PPGs and Product Shelf Reviews.
•    Identifies and mitigates operational, credit, regulatory, legal, fraud and risks in their product suite. 
•    Evaluates current processes via a business Conduct lens.
•    Defines pricing guidelines and processes for the product. 
•    Conducts regular engagement with risk owners, PGC members on product related risks, PPG changes, deal structures etc. 
•    Reviews and provides support to any regional memos and proposals drafted by local counterparts, and tables them to the PGC for review/approval.
•    Understands compliance, AML and FCC risk and applies appropriate risk mitigation processes.
•    Conducts regulatory reviews on their products in partnership with Legal and Compliance.

Regulatory & Business Conduct 
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Lead the Emerging Payments Team to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * 
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
•    Cash Managment Team, Transaction Banking Management Team, Compliance Financial Crime and Conduct (CFCC), Technology and Operations, Business COO

Other Responsibilities
•    Leverage the opportunity provided by Corporate Social Responsibility to enhance the Group’s internal and external reputation and indirectly influence the bottom line.
•    Promote the Group’s brand and Here for good with employees, clients and regulators. 
•    Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
•    Maintain effective communication with key stakeholders, including regulators and staff. 

Our Ideal Candidate

•    Proven product knowledge in emerging payments including but not limited to 24x7, programmable payments, tokenised deposits, stable coins, and other Digital Commerce payment solutions

•    Significant skills in understanding and meeting liquidity and settlement needs of Corporates and Financial Institutions.

•    Business analytics
•    Product development lifecycle
•    Demonstrable skills in digital transformation
•    Business process design
•    Marketing strategy and positioning
•    Established understanding of customer behaviour and preferences 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.