Job Summary

The Cash Operations and Service Analyst is responsible for the overall management of the day-to-day operations of the Sky Branch and Cash Referrals PH Unit under Cash Operations and Service, including general responsibilities associated with the management position.

In this role, you will have direct involvement in achieving and maintaining performance goals, regular review of processes and updates of the department’s DOI’s and SLA’s. You will proactively monitor operational risks, system risks and channel risks of Clearing Operations processes and to escalate any potential or actual breakdown of controls or any major issues.

You will also interact with Cash Operations and Service units, Client Services, Cash Management pProduct tTeam, Risk mManagement, GBS, Courier – sService pProviders, Partner Banks, CIBCIB, and Transaction Banking Teams.

Key Responsibilities

Strategy

• Ensure that services are delivered in accordance with the set procedures indicated in the department’s DOIs, SLAs, to contribute to maintaining the Bank’s quality standards. 

Business

• Assist to contribute to maximizing profitability through a cost-efficient, effective, and customer-focused delivery of Cash Management products and services, to both internal and external clients. 

Processes

Counter Tellering:

• Processing of all daily counter transactions for deposits and withdrawals covering Peso/FCDU SA/CA accounts involving cash and cheques including FX purchase/sale. 
• Till box and physical cash management, including counting, wrapping, and packaging of bills and coins.
• Receipt, log and pre-processing of manual payment instructions and all other manual transactions, i.e. cheque cancellation, stop payment order, amendment/ recall instructions, at tellers’ counters ensuring that the required standards for quality and completeness of work, accuracy, and presentation are met.  
• Handling of customer inquiries, requests, interactions, and complaints to a specified quality standard. 
• Release of STS cheques, and release / reconciliation of PIN mailers subject to approval by an authorized officer.

Pre-Processing – Investigation

• Follow through transactions referred by Cash Operations Units for further handling of pre-processing activities within the agreed service standards. 
• To liaise with relevant parties (other units in the bank, regulatory bodies, etc.) when required to obtain approvals for transactions to be processed.  
• Investigation, follow-through, resolution, and reconciliation of UTAF (unable to apply funds) cases.
• Work with internal stakeholders for service requirements, enquiries, case resolution, and instruction

Risk Management

• Exercise due care and diligence on matters related to Money Laundering and KYC in the day-to-day operations, which includes transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating, and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates.
• Drive and take ownership of overall effectiveness of the Anti-Money Laundering regime in the business and ensure that appropriate local procedures and internal controls that interpret the Group Policy and Standards and the local law regulations on Money Laundering Prevention are documented, implemented, maintained, and monitored and that staff are adequately trained. 

Governance 

• Directly reports to the Head of Cash Operations
• Head of Cash Operations and Services

Regulatory and Business Control 

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Manage the PH COS Clearing Operations Team to achieve the outcomes set out in the Bank’s Conduct Principles 
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.
• Comply with the group and local regulations e.g. Bangko Sentral ng Pilipinas and the Philippine Clearing House Corporation.
• Exercise authorities delegated by the Head of Cash Operations and Service.

Key Stakeholders

• Transaction Banking Team
• Local IT
• Officers and staff of Cash Management Operations and Service
• Counterparts in other COS sites/legal entity
• Group Audit
• Philippine Clearing House Corporation (PCHC)
• Clearing Officers Club Inc. (COCI)

Qualifications

• Has a Bachelor's Degree in Business/ Finance Management or other related courses
• Has at least 2 years of banking experience in Cash Operations and Service e.g., Cheque Clearing, Collections processing
• Proficient in MS Office applications (MS Excel, MS Word, MS Power Point and Outlook)
• Has good communications skills

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.