JOB SUMMARY
•    Network operation level 3 SME support

RESPONSIBILITIES
•    SME level technical experience to install and operate firewall family including FortiGate, Juniper, Cisco ASA. This includes indepth troubleshooting experience with firewall technologies. 
•    Hands on experience to troubleshoot VMware NSX-T, Cisco ACI, Cisco SDWAN. Expertise on Data centre technologies including VxLAN, BGP, L2VPN, packet analysis etc.
•    Experience on investigation of complex network incidents and faster recovery by applying technical fix. Excellence in Incident / Problem / Change Management of SCB Global WAN/LAN & Security Infrastructure.
•    Situation Management - Network related major incidents and Critical Migrations. Manage High Critical Incident bridge involving complex multi-component, multi-platform issues together with peer Infrastructure teams like OS Platforms, Middleware, DB, and Application support.
•    Engagement with external service providers, vendors, Advance TAC, regional and global network teams, security teams, wider technology support team and management, application/business support.
•    Problem management - Ensure comprehensive root cause analysis and regular reporting for production issues is carried out in a way that meets business and technology requirements.
•    Recommend and manage relevant end-to-end service improvement initiatives to address risk mitigation and infrastructure stability. 
•    Ensure accurate and regularly updated information related to network physical inventory, logical inventory, network diagram, network traffic flow, technical troubleshooting documents and operational process documents.
•    Demonstrates continuous effort for identifying problematic areas and providing permanent fixes.
•    Communicate and assist internal clients by providing expert advice about infrastructure enhancement.
•    Meet defined service level agreement/metrics on timeliness and accuracy.
•    Work as a global team to manage the operations of multiple customers spanning different geography. Contribute to the development of short- and long-term strategic network improvement goals.
•    Intermediate level of knowledge on Fortigate firewalls, F5 load balancers, Aruba ClearPass and wi-fi, Versa SD-WAN is added advantage.  

Regulatory & Business Conduct 
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Lead to achieve the outcomes set out in the Bank’s Conduct Principles 
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders
•    Network and infrastructure services colleagues, Major incident management, application support, country technology management, vendors, external service providers

Qualifications

The successful candidate should possess:

•    Masters / Graduate degree in a technical discipline with good professional certifications.
•    Around 8+ years of in-depth, hands-on working knowledge in Network WAN/LAN with Security technology and Operational experience in a ISP environment – with BFSI industry or in a RIM profile handling large enterprise Banking and Financial Services Industry experience.
•    Proven ability to manage diverse stakeholder expectations.
•    SME level technical & analytical skills, with experience in root cause analysis and network performance tuning is necessary.
•    Excellent oral/written communication skills for articulating thoughts clearly with stakeholders ranging from engineers to senior business management.
•    Industry certifications – CCIE level knowledge is necessary (CCIE certified preferred). CCNP Equivalent is Mandatory.

Role Specific Technical Competencies
•    VMware NSX-T
•    Aruba ClearPass
•    ACI DC Infrastructure – Cisco ACI Platform
•    Switching / Routing (WAN & LAN) - Cisco and Juniper
•    Security Platforms - Juniper SRX, Cisco ASA Firewalls, VPN Gateways
•    Load balancer technologies
•    IP Services like DNS, DHCP, IPAM, AAA Platforms, Infoblox platform

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.