JOB SUMMARY

• Responsible for ensuring the system stability of applications rolled out to the Philippines, ensuring visibility to key stakeholders, and driving required response action to improve the overall client experience in the country.

RESPONSIBILITIES

Strategy

• Prioritize solutions to create maximum positive impact to key strategic priorities with understanding of Group, Function and Country business and digital strategy
• Recommend and implement solutions aligned with Group strategy to enable successful business outcomes
• Support strategy execution and make recommendations as the internal technology/digital expert

Business

• Align and support Group Technology service improvement initiatives for country/region, escalating, and contributing ideas as appropriate
• Gain insight in local processes and be able to identify opportunities for optimization and automation
• Work with relevant stakeholders to enhance client experience via changes, and introduce new technologies and innovative solutions

Processes

• Manage the country CERT (Computer Emergency Response Team) Function
• Establish and run Stability Forum for Country
• Establish and generate Stability metrics related reports
• Proactively monitor client journey dashboards and manage critical automated alerts 24x7, manage overall situation and ensure progress towards resolution.
• Effectively communicate incident status with Country stakeholders, to have a consistent and transparent and accurate view of system stability
• Responsible for assessing and recommending incident priority using priority matrix for final decision by application owner  
• Perform assessment for the regulatory notifications and continue to follow up on the communication with the regulators till the closure of the incident
• Conduct post incident debriefs for qualifying incidents to record lessons learned regarding detection & recovery and feedback to relevant technology teams
• Manage RCA activities and ensure the root causes for incidents are established along with firm actions to ensure no reoccurrence
• Track the key preventive and corrective actions for regulatory reported incidents
• Conduct periodic review of the alert criteria based on the integration of new client journeys and ensure spontaneous action by the team on the alerts.

People & Talent

• Cultivate a culture of openness and transparency to promote quick action and improve service availability.
• Set appropriate tone and expectations for the team and work in collaboration with risk and control partners.
• Actively engage colleagues and provide constant feedback to encourage and promote a Feedback Culture within the bank.

Risk Management

• Own risk records for technology incidents resulting in breaches and regulatory reporting.
• Track obsolescence for critical applications and ensure all the obsolete components are funded with remediation plans.
• Manage risk exposure across multiple projects through the identification and management of key project risks
• Ensure focus and effective support of internal and external audit activities
• Ensure timely escalation and focus for any identified risks that could adversely impact the Bank

Governance

• Support the T&O (Technology & Operations) function to strictly adhere to Group policies, procedures and standards in country
• Enable effective governance by establishing key performance indicators and providing the metrics accurately and in a timely manner to relevant stakeholders
• Proactively engage stakeholders ensuring the relevant Committees, Forums and Meetings have the latest updates with regards to Incidents and System Stability.

Qualifications and Experience

• Extensive experience in similar role, preferably banking industry
• ITIL, COBIT, Six Sigma Certification
• Role Specific Technical Competencies
• Stakeholder Management
• IT Service Improvement
• IT Service Management
• Data Gathering and Reporting
• System and Technology Integration
• Contingency and Disaster Recovery
   

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.