Job Summary

The Residual Services Officer for Retial Banking will be responsible for the day-to-day activities in Financial and Non-Financial Regulatory Reporting, Financial Reconciliation, System Admin, Vendor Management and Residual Retail Banking activities. This is an Individual Contributor role. 

Key Responsibilities

Processes

• Financial Regulatory & Non- Financial Regulatory Reporting - Responsible in ensuring the consolidation, reviewing, and submitting periodic Pan-Bank Financial and Non-Financial regulatory reports, and ensuring compliance with local and group regulations.
• Financial Reconciliation - Responsible in ensuring timely monitoring, consolidation and reconciliation of Pan-Bank internal accounts, and coordination with the Business / Functions/ Operations. 
• Country System Administration - Responsible for System user administration functions which encompass creating, managing, and maintaining user accounts, roles, and permissions within a system.   The Country System Admin function is independent of the processing unit (or the specific application/system they're managing) to minimize potential conflicts of interest and ensure data integrity. This independence means the administrator's role and responsibilities are separate from the business area they support.
• Vendor Management - Responsible for managing vendor relationships, contracts and performance in services procurement and ensuring compliance with local and group regulations.
• Residual Retail Banking Services - Responsible for providing support services to former Retail Banking clients related to personal financial inquiries/ requests that may arise after the sale of the Retail Banking in November 2016. Also responsible in ensuring that the bank meets its legal and regulatory compliance for accounts that have been subject of regulatory holds e.g. Deceased Accounts, Garnished and Frozen accounts, as well as Dormant and Unclaimed Accounts reporting. 
• Business Continuity Plan- Contribute to the effectiveness of the department’s BCP, actively participate in the BCP testing providing timely feedback on BCP matters, make themselves available during contingency situations. Should be fully conversant and knowledgeable of the most updated BCP and keeps a copy of departments call tree readily accessible at his/her place of residence.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Key stakeholders

Internal

• Business and Functions, Operations Units

External

• Regulators and other government departments/officials
• Auditors/ Independent Assessors
• Industry partners, Banking Associations etc

Qualifications

• Has a Bachelor’s degree in Finance/ Business Administration/ Technology or other related disciplines
• Has at least 1 year experience in Financial and Non-Financial Regulatory Reporting or financial reconciliation process 
  
• Has good level of understanding of Retail Banking operations and Vendor Management
  
• Proficient in MS Office Applications, especially Excel
  
• Knowledgeable in Compliance, Audit and/or Operational Risk 
  
• Can work within a multi-function, multi-discipline team environment with strong influencing and stakeholder management skills
  
• Results-driven and can work independently and with integrity
  
• Has excellent communication skills
  

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.